UPASANA MANOJ KATHURIA
AHMEDABAD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
STORE MANAGER
CHARLES AND KIETH
05.2024 - Current
- Develop strategies to improve customer service, drive store sales, increase profitability, and create store policies and marketing programs that will increase sales and grow the existing customer base
- Ensure customer needs are met, complaints are resolved and service is quick and efficient
- Ensure all products and displays are merchandised effectively to maximize sales and profitability
- Forecast staffing needs and develop a recruiting strategy to provide optimal staffing in all areas
- Manage store operational requirements by scheduling and assigning employees
TEAM LEAD
AMAZON
08.2021 - 05.2022
- Working with the Center manager to ensure smooth function of the Amazon transportation operations at Delivery
- Executing the delivery process from delivery station to customer address
- Ensure enough bandwidth in delivery team to ensure peak time delivery management
- Continuously improve the delivery process and attain a sustained level of delivery performance improvement
ASSISTANT RESTAURANT MANAGER
MCDONALDS
03.2019 - 07.2021
- Ensure smooth and efficient operation of the McDonald's restaurant
- Was able to promote 23 staff by giving them training.
- Implement and maintain McDonald's standards of quality, service, and cleanliness
- Manage inventory, ordering, and stock control
- Ensure compliance with health and safety regulations
- Handle customer complaints and resolve issues
- Monitor financial performance and implement strategies to increase profitability
Education
Bachelor of Science - Hospitality And Hotel Administration
INSTITUTE OF HOTEL MANAGEMENT
AHMEDABAD06-2018
Skills
- Store operations oversight
- Hourly shift management
- Personnel development
- Operational budgeting
- MS OFFICE
- Training Skills
- Team work
- Motivational skills
Certification
- Certified On Job Training Instructor certificate from Charles and Kieth
- Certified Shift Management Excellence from Mcdonald
Timeline
STORE MANAGER
CHARLES AND KIETH
05.2024 - Current
TEAM LEAD
AMAZON
08.2021 - 05.2022
ASSISTANT RESTAURANT MANAGER
MCDONALDS
03.2019 - 07.2021
Bachelor of Science - Hospitality And Hotel Administration
INSTITUTE OF HOTEL MANAGEMENT
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