UPASNA ARORA
Quality Analyst
Pune
Summary
Quality-focused professional prepared for role. Known for delivering impactful results through keen analytical skills, strong attention to detail, and deep understanding of quality control processes. Proven ability to collaborate effectively within teams and adapt to changing requirements. Skilled in identifying and resolving issues, ensuring compliance, and driving continuous improvement initiatives.
Overview
5
5
years of professional experience
2023
2023
years of post-secondary education
Work History
Quality Analyst Officer C10
Citibank
12.2022 - Current
- Working as a QA for the Payments and Receivables domain for multiple payment processors.
- Currently working on modernizing payments for ISO 2022 (microservices and Kafka).
- Protocols :- API , MQ and kafka , HTTPS , EMS.
- Analysis Reporting :- Grafana , Kibana , Open Shift , AppD , Confluent for Kafka.
- Conducted performance tests, assessing features including functionality, reliability, performance, and quality.
- Resolved various product issues by providing cost-effective, smart, and workable solutions.
- Check the testing pipeline regularly, keeping updated about outstanding work for advanced planning.
- Tested functionality, performance, and compliance of products against design specifications to maintain strong development standards and high customer satisfaction.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.
Senior Operations Executive
Infosys
08.2022 - 12.2022
- Worked on CITI BANK projects for multiple projects, E2E.
- Managed non-functional processes with the client.
- Scripting: HTTP/HTTPS protocol, MQ scripting, and True Client Protocols.
- Analysis Reporting: Worked on creating analysis reports for multiple runs using database details, LoadRunner Analyzer, Hardware Metrix, and App Dynamics.
- Implemented robust risk management strategies to minimize potential threats to business operations.
Operation Executive
INFOSYS
03.2021 - 08.2022
- Working on the CITI BANK project under Performance Testing as a Quality Assurance for E2E Testing.
- Handling NFTs for two flows, including Volume Tests, Endurance Tests, and Regression Testing.
Operation Executive Trainee
INFOSYS
12.2020 - 03.2021
- I attended the training for automation testing using Selenium and UFT, and performance testing using JMeter.
- Worked on the demo project using Selenium and UFT.
- Completed JMeter and SPEL100 certifications under performance testing.
Education
MCA -
Chandigarh University
Chandigarh, CHBSC - Computer Science
MLN Collage / Kurukshetra university
Yamuna Nagar, HaryanaSkills
Load Runner
HP-ALM
App Dynamics
Grafana
Kibana
Open Shift
Performance Center
Mongo DB
Quality improvement
Data analysis
Interests
Travelling, Photography, Adventure sports
Accomplishments
- ASTQB - ISTQB Certified Tester, Foundation Level
- Performance Testing (CTFL- PT)
- Certified in DIGITAL ASSURANCE PROFESSIONAL
- Infosys Certification and Tag
PERSONAL INFORMATION
Title: Performance Test Engineer
Timeline
Quality Analyst Officer C10
Citibank
12.2022 - Current
Senior Operations Executive
Infosys
08.2022 - 12.2022
Operation Executive
INFOSYS
03.2021 - 08.2022
Operation Executive Trainee
INFOSYS
12.2020 - 03.2021
BSC - Computer Science
MLN Collage / Kurukshetra university
MCA -
Chandigarh University