UPENDER KUMAR
Learning & Development
Bareilly
Summary
Driven professional with an MBA in Human Resources and a Bachelor's in Hotel Management, certified in Lean Six Sigma (Black Belt, Green Belt & Yellow Belt) and Microsoft Power BI. Skilled in process optimization, HR analytics, and data visualization, seeking to add value by aligning people's strategies with organizational excellence.
Overview
2
2
Languages
4
4
Certifications
8
8
years of professional experience
Work History
Learning & Development Supervisor
Taj Sawai Ranthambore
04.2026 - Current
- Assisted in coordinating Learning & Development activities and training sessions for associates across departments.
- Prepared learning reports, attendance records, post-assessment documentation, and training trackers.
- Supported the execution of “Living the Brand” and behavioural training sessions.
- Coordinated with departmental leaders and trainers for monthly training plans and learning schedules.
- Contributed to internal communication materials, posters, and engagement activities.
- Ensure the follow-ups of hospitality brand standards, luxury guest experiences practices, and operational SOPs.
- Developed strong communication, coordination, reporting, and organizational skills in a luxury hospitality environment.
- Worked closely with senior leadership and departmental teams to understand resort operations and employee development practices.
- Gained exposure to training facilitation, associate engagement, and service excellence culture in luxury hospitality.
- Collaborated with department heads to identify training needs and align objectives.
- Developed and implemented training programs to enhance employee skills and performance.
Guest Relations Assistant
Indian Hotel’s Company Limited (IHCL)
10.2018 - 08.2020
- Welcoming guests upon entry to the hotel, assisted with check-in and check-out.
- Answered phones, sorting reservations queries, responding to emails and electronic reservations.
- Maintained accurate records of occupied rooms and guests' accounts to ensure seamless operations.
- Issued room keys to guests and made certain that keys issued are correct.
- Introduced amenities and services to guests for their information and guidance.
- Monitored guest satisfaction to identify areas for service enhancement.
- Achieved the best NPS (Net Promoting Score) from guests.
- Resolved guests' complaints and created action plans for satisfaction.
- Worked across multiple locations to ensure consistent service delivery.
- Self-motivated, with a strong sense of personal responsibility.
Education
Master of Business Administration - Human Resource
Rakshpal Bahadur Management Institute
Bareilly, Uttar Pradesh06-2025
Bachelors of Hotel Management - Hotel Management
Institute of Hotel Management Catering & Tourism
Udaipur, Rajasthan06-2018
Senior Secondary Education - undefined
St. Xavier's College
Bareilly, Uttar Pradesh03-2015
Higher Secondary Education - undefined
St. Xavier's College
Bareilly, Uttar Pradesh03-2013
Skills
Learning & Development Skills - Training Coordination, Departmental Operations, Communication Skills, Report Preparation, Team Coordination, Guest Service Understanding, Documentation & Reporting, MS PowerPoint & Excel, Organizational Skills, Luxury Hospitality Standards, Associate Engagement, MIS Closing
HR Skills - Recruitment and Selection, Training and Development, Employee engagement, HR policies
Adaptive learning
E-learning development
Instructional strategies
Learning needs analysis
Analytical Skills – Lean Six Sigma DMAIC Model, Process Improvement, Power BI (Data Modelling, Visualization)
Soft Skills – Strong Communication, Leadership, Problem-Solving, Team Collaboration, Critical Thinker
Certification
Certified in POSH Policy – [Udemy]
Timeline
Learning & Development Supervisor
Taj Sawai Ranthambore
04.2026 - Current
Guest Relations Assistant
Indian Hotel’s Company Limited (IHCL)
10.2018 - 08.2020
Senior Secondary Education - undefined
St. Xavier's College
Higher Secondary Education - undefined
St. Xavier's College
Bachelors of Hotel Management - Hotel Management
Institute of Hotel Management Catering & Tourism
Master of Business Administration - Human Resource
Rakshpal Bahadur Management Institute