UPENDER MANJHI
NOIDA
Summary
Seasoned sales professional with a strategic approach to increasing profits. Able to set up contracts, forecast trends and work with suppliers to maximize product quality. Good communication, multitasking and conflict resolution skills. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Focused loss prevention officer coordinates effectively with professional and other security personnel to reduce losses. Highly familiar with signs and behaviors indicating attempted theft. Skilled in providing measured responses to developing situations.
Overview
18
18
years of professional experience
Work History
Area Loss Prevention Manager
RELIANCE RETAIL LTD
Noida
04.2024 - Current
- Reviewed security systems, alarm systems, CCTV footage and other surveillance methods to detect theft or fraud.
- Conducted regular audits of cash handling procedures to ensure accuracy and compliance with company policies.
- Collaborated with local law enforcement agencies to investigate criminal activity in retail stores.
- Investigated incidents of theft or fraud by interviewing witnesses and suspects, collecting evidence, and preparing detailed reports.
- Maintained a positive relationship between Loss Prevention Department and Store Management teams.
- Provided guidance on identifying suspicious activities and mitigating risks associated with potential losses.
- Analyzed data from inventory management systems to identify trends or anomalies that may indicate fraudulent activity.
- Ensured all Loss Prevention personnel received appropriate training according to their job duties.
- Created weekly updates regarding loss prevention activities within assigned regions.
- Conducted store visits to evaluate compliance with company policies and procedures related to loss prevention.
- Developed strategies for reducing shrinkage in assigned locations through employee training and awareness programs.
- Monitored daily shrinkage, identified root causes of losses, and recommended corrective actions.
- Responded promptly to any emergency situations involving safety or security issues.
- Performed background checks on new hires as part of the hiring process to ensure they are eligible for employment.
- Trained store managers on proper security protocols including access control measures, video monitoring techniques, and incident response plans.
- Assisted in the development of loss prevention budgets for assigned stores.
- Served as team lead for safety and loss prevention operations, teaching fellow employees various methods to prevent theft.
- Prepared detailed incident reports following any theft or attempted theft.
- Prepared and reviewed paperwork associated with audits, shortage control programs, apprehensions, and disposition.
- Participated in loss prevention meetings and shared best practices.
Store Manager
AIRPLAZA RETAIL LTD.
Noida
10.2021 - 04.2023
- Resolved customer complaints in a professional manner.
- Created marketing plans that increased revenue by 15% within 6 months.
- Initiated new product training sessions for employees to improve product knowledge.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Drafted detailed reports on store performance for upper management review.
- Conducted regular meetings with staff members to discuss performance issues or new initiatives.
- Performed regular audits to ensure compliance with company standards.
- Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
- Ensured all safety protocols were followed at all times by staff members.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Recruited, trained and managed a team of 20+ employees.
Retail Store Manager
Hindware (HSIL)
Ghazibad
04.2019 - 09.2020
- Managed all aspects of store operations, including organization, maintenance and purchasing functions.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Submitted orders for new inventory.
- Submitted reports to senior management to aid in business decision-making and planning.
- Increased employee satisfaction and engagement
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Generated spreadsheets detailing sales information.
- Promoted business strategy by implementing improvements based on guest feedback.
- Generated repeat business by developing and maintaining strong team of employees devoted to customer service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Optimized store displays and appearance via strategic merchandising.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Completed routine store inventories.
Store Manager
Peachtree Home Accents Pvt. Ltd.
Kirti Nagar
05.2016 - 03.2020
- Used effective data analysis and sales strategies to increase profitability and develop a system.
- Built lasting relationships with clients through outstanding customer service interactions.
- Identified and analyzed key competitors and related products.
- Maintained an extensive knowledge of competitors, their offerings and their presence in assigned territory.
- Worked with designers and production staff to create high-quality and brand-specific ads.
- Planned and giving training sessions to promote sales team professional development and sales goal reinforcement.
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Utilized Genesis to handle current portfolio and prospective leads.
- Maintained weekly sales tracking reports to support operational enhancement and implement corrective actions.
- Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
- Exceeded revenue goals on a consistent basis, resulting in commendation from management.
- Liaised with the store manager to set up a visually appealing layout for store merchandise.
- Reviewed store sale numbers, cost of inventory, operational expenses, and inventory losses.
- Streamlined operational efficiencies by preparing warehouse merchandise for monthly inventory control counts.
- Increased revenue by identifying and tracking damaged inventory for corrective action.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Contributed to leadership team for implementing company policies and procedures.
- Oversaw the preparation and distribution of promotional materials and flyers.
- Determined the layout of store merchandise to ensure it is visually appealing to consumers.
- Rotated stock to ensure optimum appeal and minimize shrinkage.
Store Manager
HomeTown
Ghaziabad
08.2014 - 04.2016
- Hired, trained and evaluated personnel in sales and marketing.
- Rotated stock to ensure optimum appeal and minimize shrinkage.
- Instructed staff on appropriately handling difficult and complicated sales.
- Utilized social media and brand marketing to achieve sales targets.
- Completed profit and loss performance report.
- Served as primary display builder when executing merchandising in the store each week.
- Proactively identified performance gaps and implemented process improvements.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Generated repeat business through exceptional customer service.
- Delivered positive results by controlling the monthly operations budget and limiting financial discrepancies.
- Created work schedules according to sales volume and number of employees.
- Trained and developed new associates on POS system and key sales tactics.
- Engaged and interacted with customers to create a positive shopping experience.
- Received and effectively displayed incoming product to promote timely sales.
- Cooperated with staff and clients to achieve customer service goals and surpass team objectives.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Executed proof of concept strategic initiatives for future goals, including digital signage and guided selling plans.
- Scheduled and led weekly store meetings for all employees.
- Managed all aspects of store operations, organization, maintenance and purchasing functions.
- Ensured compliance with policies, standards and security measures.
- Responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
RELIANCE RETAIL LTD ,GURGAON
GURGAON
06.2013 - 06.2014
- Recruited, interviewed and hired individuals who would bring passion and dedication to the positions at hand.
- Promoted business strategy by implementing improvements based on guest feedback.
- Interacted with customers to determine needs and offer product or service solutions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
- Addressed problems with customers to promote quick and successful resolution.
- Achieved recognition from senior management for contributions to the store's success by managing sales, employees and operations to achieve optimal performance.
- Addressed and resolved strategy issues to support sales management and guide business direction.
- Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
- Resolved all issues professionally and in a timely manner.
- Managed inventory control processes to restore back stock, control costs and meet client needs while maintaining clothing and accessory levels on sales floor.
- Generated customer-relations feedback for process improvements and supported long-term business-need strategies.
- Supported store opening by setting up office space, equipment and POS systems.
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Communicated issues and inefficiencies with store manager to create strategies and exceed sales objectives.
- Encouraged sales staff to cross-sell complementary products and services to customers.
- Managed multiple priorities in fast-paced environment.
Department Manager
PANTALOON RETAIL INDIA LTD.
NOIDA
11.2006 - 05.2013
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Ensured that all employees within the Furniture department presented a positive, exemplary image to customers.
- Built a talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
- Identified and diminished performance gaps by coaching and supervising 10 subordinates.
- Implemented process improvement initiatives within the department.
- Adhered to all safety procedures and company standards and policies.
- Prioritized helping customers over completing other routine tasks in the store.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Identified potential shoplifters and alerted management.
- Cleaned and organized the store, including the checkout desk and displays.
- Completed all cleaning, stocking and organizing tasks in assigned sales area.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Mentored new sales associates to contribute to the store’s positive culture.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
- Worked with the management team to implement the proper division of responsibilities.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Actively pursued personal learning and development opportunities.
- Engaged with customers in a sincere and friendly manner.
- Priced merchandise, stocked shelves and took inventory of supplies.
- Handled all customer relations issues in a gracious manner and in accordance with company policies.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
- Answered customer telephone calls promptly and in an appropriate manner.
- Responded to customer questions and requests in a prompt and efficient manner.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Built relationships with customers to increase likelihood of repeat business.
- Responded to customer concerns with friendly and knowledgeable service.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Alerted customers to upcoming sales events and promotions.
- Communicated clear expectations and goals to each team member.
- Contacted other store locations to determine merchandise availability.
- Welcomed customers into the store and helped them locate items.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Followed merchandising guidelines to present visually appealing displays.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Stocked and replenished merchandise according to store merchandising layouts.
- Supervised and directed all merchandise and shipment processing.
Education
MBA
Sikkim Manipal University Distance Education
Gangtok, SKGRADUATION
University Of Delhi
New Delhi, DLHigh School Diploma -
Kendriya Vidyalaya
Noida, UPSkills
- Sales team supervision
- Relationship building
- Interpersonal skills
- Goals and performance
- Developing local contracts
- Highly competitive
- Business development
- SAP,GENESIS expertise
- Inventory management
- Operations
- Product knowledge
- Optimizing business processes
- P>Maximizing profitability
- P>Strong multi-tasking
- P>Dependable and reliable
- P>Decision-making skill
- P>Staff training and development
- P>Excellent customer service skills
- P>Product and service sales
- P>Store displays
- P>Stock Management
- P>Store Management
- P>Budgeting
- P>Team Leadership
- Microsoft Office
- Investigation Management
- Asset Protection
- Incident Reporting
- Investigations
- Training Methods
- Performance Metrics
Accomplishments
- Training
Designed and executed one-month training program for company sales team, increasing employee productivity and product knowledge. - MS Excel
Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review. - Product Marketing
Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock. - Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Followed up and kept track of expected orders from court and correspondence from opposing attorneys.
Timeline
Area Loss Prevention Manager
RELIANCE RETAIL LTD
04.2024 - Current
Store Manager
AIRPLAZA RETAIL LTD.
10.2021 - 04.2023
Retail Store Manager
Hindware (HSIL)
04.2019 - 09.2020
Store Manager
Peachtree Home Accents Pvt. Ltd.
05.2016 - 03.2020
Store Manager
HomeTown
08.2014 - 04.2016
Assistant Manager
RELIANCE RETAIL LTD ,GURGAON
06.2013 - 06.2014
Department Manager
PANTALOON RETAIL INDIA LTD.
11.2006 - 05.2013
MBA
Sikkim Manipal University Distance Education
GRADUATION
University Of Delhi
High School Diploma -
Kendriya Vidyalaya
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