UPENDER SAI KUMAR AKAVARAM
Hyderabad
Summary
Detail-oriented professional with experience in B2B trust and safety operations, fraud investigation, and KYC, AML analysis. Proficient in using tools like Sherlock and LexisNexis to identify risks, ensure data privacy, and maintain platform integrity. Skilled in data analysis and collaborating with teams to improve security protocols and user experience. Known for delivering accurate results and enhancing operational processes.
Overview
4
4
years of professional experience
Work History
Trust and Safety Associate
Accenture,Uber: Risk Operations
08.2023 - Current
- Ensured secure, trustworthy, and policy-compliant transactions and interactions across the Uber platform.
- Utilized tools such as Sherlock and Investigation Workbench (IwB) to identify risks, prevent fraud, and investigate suspicious activities.
- Proactively monitored, analyzed, and resolved high-risk cases to prevent financial loss and protect Uber's reputation.
- Maintained platform integrity by enforcing trust and safety standards for both drivers and riders.
- Investigating the root cause of the issue that was raised by the customer in JIRA tickets as an appeal.
- Collaborated with cross-functional teams to enhance and update safety protocols, and risk management strategies.
- Contributed to maintaining a safe and reliable user experience through ongoing risk assessments and process improvements.
Customer Service Representative
eTeam Infoservice Pvt. Ltd
Hyderabad
03.2022 - 08.2023
- Continuously review user-generated content to identify and remove any material that violates platform policies, including hate speech, explicit content, harassment, and inappropriate language. Ensure that timely and accurate action is taken on flagged content.
- Apply platform guidelines consistently to evaluate content, ensuring it meets community standard requirements.
Respond swiftly to any policy violations to protect the platform's integrity. - Monitor trends in flagged content to identify emerging issues or recurring problems, providing insights to improve moderation processes and policy updates.
- Identify high-priority or complex content issues, and escalate them to the appropriate teams for further action, ensuring timely resolution.
- Maintain detailed records of moderation activities, including flagged content, actions taken, and trends observed,
to provide insights into platform health and help optimize moderation
Education
Bachelor of Science - Computer Science
PMR COLLEGE
Hyderabad09-2020
Skills
- Client collaborations
- Fraud investigation
- Transaction monitoring
- Risk assessment
- Financial crime detection
- Sanctions screening
- SAR reporting
- KYC, AML
- Due diligence
- Excel and data tracking
- Tool proficiency
- Problem solving
- Content analysis
- Quality check and audit
- Customer support
- Troubleshooting
- Restaurant experience
- Data analysis
- Social media trends
Tools Handled
- Investigation workbench
- Sherlock
- TCS workplace
- LexisNexis
- RDC tool
- Excel
- MS Word
Accomplishments
• Recognized for outstanding quality assurance and awarded 'Excellence in Quality' for achieving a 99% accuracy rate in identifying policy violations across over 1,500 applications reviewed in a quarter.
• Achieved recognition as the Best Performer, received the Shining Star Award, and the Best People's Ambassador Award for the year 2024.
• Achieved recognition as the Best Performer, received the Shining Star Award, and the Best People's Ambassador Award for the year 2024.
Timeline
Trust and Safety Associate
Accenture,Uber: Risk Operations
08.2023 - Current
Customer Service Representative
eTeam Infoservice Pvt. Ltd
03.2022 - 08.2023
Bachelor of Science - Computer Science
PMR COLLEGE