Experienced operations manager with a proven track record of successfully leading teams to deliver projects on time and within budget. Proven ability to develop innovative solutions to complex problems, leveraging expertise in project management, problem-solving, and water efficiency. Adept at motivating teams to reach peak performance and exceed expectations
Overview
11
11
years of professional experience
Work History
Commonwealth Bank of Australia
Bangalore
06.2021 - Current
Company Overview: Commonwealth Bank is one of the biggest, oldest Banks in Australia and most respected financial institutions. Website: [Commonwealth Bank](https://www.commbank.com.au)The Omnia platform is aimed to enable big data analytics on the banks core data assets.
Managing the Team size of 10 and monitoring the application deployments and the Team on instructing the day to day activities.
Providing support to different batches scheduled in Autosys.
Drive the operational delivery such that the services are provided in a consistent and reliable manner to the Bank and its customers within agreed service levels.
Develop team leadership skills including team motivation, process reviews and performance management.
Responsible for the operational delivery management of the production, disaster recovery and controlled environments for a specific portfolio of applications.
Responsible for the communication out to service managers, service owners and business stakeholders up on request from the service owners in the event of high priority incidents.
Responsible for changes, incidents, problems & corrective actions and provide 24/7 escalation point to Lead, coordinate and communicate.
Troubleshooting Job failures in Spark, Kafka, Mapreduce, Yarn, etc. Monitor batch performance, data availability and ensure SLAs are met.
Respond to incidents/problems and perform basic root cause analysis. Understand and Address customer query and concerns.
Strong analytical, problem solving, and conceptual skills.
System operations senior Analyst
Wells Fargo India Solutions
01.2017 - 05.2021
Data Management – DM and TES (Test environment support)
Providing support to different batches scheduled in Autosys.
Investigate and fix the errors while processing the data.
Automated recurring tasks using UNIX scripting.
Investigate data quality issues and provided an explanation for the data missing issues.
Performance tuning of the batch jobs by tweaking the SQLs, UNIX shell scripts and Informatica workflows.
Proactive monitoring of batch progress and timely escalation of issues.
Developed reporting application using UNIX and DB2.
Work on maintenance projects.
Helping Testers to run the Batches and fix the data issues in the Batches.
Maintaining the Test regions in forms of Environment availability and Jobs executions.
Ensure proper support and availability for successful testing.
Refresh data on test environments to enable users to test their applications with real time data.
Coordinate between various testing teams to resolve any conflict of interest at table level.
Environment refreshes for all the lower level environments.
System engineer
L & T Infotech
12.2013 - 12.2016
GBS (Global billing System) is a global centralized system responsible for creating invoices to charge its GLOBAL corporate customer based on the services used. GIW (Global Information warehouse) is a data repository that provides an integrated, single global source for Cash and Trade transactions and reporting information.
Provide 24x7 L2 support for two of CITI Bank Applications GBS and GIW.
Responsible for keeping Middle Tiers, Message Broadcasters and Servers available and bringing them up in case of failures.
Insights Analytics Manager, Advanced Analytics at Commonwealth Bank of AustraliaInsights Analytics Manager, Advanced Analytics at Commonwealth Bank of Australia