Upendra Bandaru
Kakinada
Summary
Results-driven Jr Technical Associate at Miracle Software Systems with nearly three years of expertise in IBM Connect Direct and B2B Sterling Integrator. Proven ability to enhance data safety through secure configurations and optimize performance via health monitoring. Strong analytical and problem-solving skills, adept at leveraging cloud computing and ticketing systems for effective issue resolution.
Overview
3
3
years of professional experience
Work History
Jr Technical Associate
Miracle Software Systems
Vishakhapatnam
07.2022 - Current
Leveraged nearly three years of expertise in Connect Direct and B2B Sterling Integrator to deliver measurable outcomes.
- Specialized in analyzing and designing Connect Direct processes tailored to client specifications.
- Executed secure file transfers using IBM Connect:Direct among multiple nodes.
- Configured health monitoring between IBM Connect:Direct and IBM Control Centre to ensure optimal performance.
- Established secure configurations across Connect Direct, IBM Control Centre, and related systems for enhanced data safety.
- Collaborated with trading partners to troubleshoot and resolve issues, demonstrating strong analytical skills.
- Utilized ticketing tools such as ServiceNow and Jira for incident tracking, management, and resolution.
- Worked with LJDBC adapter, SFTP, and mailbox services to facilitate data movement.
Education
Bachelor of Technology - Computer science Engineering
Kakinada Institute of Engineering And Technology
Korangi, Andhra Pradesh.2022
Skills
- Cloud computing – AWS (EC2, S3)
- Database management – MySQL
- Integration tools – IBM Connect Direct, IBM Sterling Integrator, IBM Sterling File Gateway
- Ticketing systems – ServiceNow, Jira
- Operating systems – Windows, Linux
- Problem-solving and troubleshooting
- Time management
Responsibilities
- Created functional and technical specs based on the architecture design
- Implemented Connect:Direct rules based on the requirements
- Hands-on experience with Sterling Connect:Direct, Sterling File Gateway (SFG), and Sterling Integrator (SI)
- Solving Jira Service Desk incidents and tickets It is a ticketing system in which the customers/vendors will manually raise their requests/issues and also if any process failed in production server, then automatically tickets will be created in service desk.
Passion
- Teaching and training
- Traveling and exploring cultures
- Listening to music
Languages
- English
- Telugu
Timeline
Jr Technical Associate
Miracle Software Systems
07.2022 - Current
Bachelor of Technology - Computer science Engineering
Kakinada Institute of Engineering And Technology