Upendra Bhardwaj
Jaipur
Overview
12
12
years of professional experience
Work History
Cluster Lead
IHCL Qmin
04.2023 - Current
- Developed a comprehensive training program for new team members, resulting in improved productivity and reduced onboarding time.
- Identified areas for improvement within the cluster, implementing targeted action plans to address these issues.
- Managed resource allocation and staffing needs, ensuring optimal team performance and workload balance.
- Collaborated with upper management to develop strategic plans for the cluster''s growth and success.
- Led cross-functional projects to drive process improvements within the cluster, enhancing efficiency and customer satisfaction.
- Prepared reports and technical documentation of day-to-day production processes.
- Enhanced team performance by implementing effective communication strategies and providing regular feedback.
F & B Manager
Hotel Narin NIwas Jaipur
07.2021 - 02.2023
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Enhanced team performance through effective staff training and development programs.
- Streamlined operations by optimizing inventory management and reducing food waste.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Implemented quality control measures to maintain high standards of food preparation and presentation.
- Championed sustainability efforts within the F&B department by sourcing eco-friendly products where possible.
- Resolved customer complaints involving food or beverage quality and service.
- Developed unique events and special promotions to drive sales.
Bar Tender
Air India Lounge New Delhi Airport (HCI)
05.2016 - 06.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Food and Beverage Assistant
Plaza Premium Lounge New Delhi Airport
04.2015 - 04.2016
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
- Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
- Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Duty Manager
Suroth Mahal Heritage Hotel
07.2012 - 06.2014
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Developed and implemented customer service policies to enhance satisfaction.
CSA
DFS Group
01.2012 - 06.2012
- Maintained a clean and organized store environment for optimal customer experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Education
Master in Tourism - Hospitality Administration And Management
Ignou
New Delhi, India06.2020
Bachelor of Arts - Art
University of Rajsthan
Bayana, India07.2014
12th - Art
NPS
Suroth06.2008
SECONDARY -
GSS SCHOOL
SUROTH, India06.2006
Skills
- Good Communication
- Strong Work Ethic
- Staff Development
- Business Administration
- Workforce Management
- Time Management
- Sales management
- Lead Generation
- Customer Relationship Management (CRM)
Timeline
Cluster Lead
IHCL Qmin
04.2023 - Current
F & B Manager
Hotel Narin NIwas Jaipur
07.2021 - 02.2023
Bar Tender
Air India Lounge New Delhi Airport (HCI)
05.2016 - 06.2021
Food and Beverage Assistant
Plaza Premium Lounge New Delhi Airport
04.2015 - 04.2016
Duty Manager
Suroth Mahal Heritage Hotel
07.2012 - 06.2014
CSA
DFS Group
01.2012 - 06.2012
Master in Tourism - Hospitality Administration And Management
Ignou
Bachelor of Arts - Art
University of Rajsthan
12th - Art
NPS
SECONDARY -
GSS SCHOOL
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