Upendra Bhardwaj
Jaipur
Overview
12
12
years of professional experience
Work History
Cluster Lead
IHCL Qmin
Hyderabad, India
04.2023 - Current
- Developed a comprehensive training program for new team members, resulting in improved productivity and reduced onboarding time.
- Identified areas for improvement within the cluster, implementing targeted action plans to address these issues.
- Managed resource allocation and staffing needs, ensuring optimal team performance and workload balance.
- Collaborated with upper management to develop strategic plans for the cluster''s growth and success.
- Led cross-functional projects to drive process improvements within the cluster, enhancing efficiency and customer satisfaction.
- Prepared reports and technical documentation of day-to-day production processes.
- Enhanced team performance by implementing effective communication strategies and providing regular feedback.
F & B Manager
Hotel Narin NIwas Jaipur
Jaipur
07.2021 - 02.2023
- Boosted customer satisfaction by implementing new menu items and service improvements.
- Enhanced team performance through effective staff training and development programs.
- Streamlined operations by optimizing inventory management and reducing food waste.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Implemented quality control measures to maintain high standards of food preparation and presentation.
- Championed sustainability efforts within the F&B department by sourcing eco-friendly products where possible.
- Resolved customer complaints involving food or beverage quality and service.
- Developed unique events and special promotions to drive sales.
Bar Tender
Air India Lounge New Delhi Airport (HCI)
New Delhi, India
05.2016 - 06.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Food and Beverage Assistant
Plaza Premium Lounge New Delhi Airport
New Delhi, India
04.2015 - 04.2016
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Streamlined ordering process for faster service, effectively managing multiple orders simultaneously.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders, resulting in positive customer feedback.
- Developed rapport with regular patrons, remembering personal preferences to deliver exceptional service experiences.
- Addressed customer concerns promptly and professionally, resolving issues quickly to retain patron loyalty.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Duty Manager
Suroth Mahal Heritage Hotel
Suroth
07.2012 - 06.2014
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Streamlined check-in/check-out processes, resulting in reduced wait times and increased guest satisfaction scores.
- Developed and implemented customer service policies to enhance satisfaction.
CSA
DFS Group
New Delhi, India
01.2012 - 06.2012
- Maintained a clean and organized store environment for optimal customer experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Education
Master in Tourism - Hospitality Administration And Management
Ignou
New Delhi, India06.2020
Bachelor of Arts - Art
University of Rajsthan
Bayana, India07.2014
12th - Art
NPS
Suroth06.2008
SECONDARY -
GSS SCHOOL
SUROTH, India06.2006
Skills
- Good Communication
- Strong Work Ethic
- Staff Development
- Business Administration
- Workforce Management
- Time Management
- Sales management
- Lead Generation
- Customer Relationship Management (CRM)
Timeline
Cluster Lead
IHCL Qmin
04.2023 - Current
F & B Manager
Hotel Narin NIwas Jaipur
07.2021 - 02.2023
Bar Tender
Air India Lounge New Delhi Airport (HCI)
05.2016 - 06.2021
Food and Beverage Assistant
Plaza Premium Lounge New Delhi Airport
04.2015 - 04.2016
Duty Manager
Suroth Mahal Heritage Hotel
07.2012 - 06.2014
CSA
DFS Group
01.2012 - 06.2012
Master in Tourism - Hospitality Administration And Management
Ignou
Bachelor of Arts - Art
University of Rajsthan
12th - Art
NPS
SECONDARY -
GSS SCHOOL