Upendra Bhardwaj
Pune
Summary
Dedicated Customer Service Professional with practiced interactive skills to deliver premium customer service to clients. Offering collaborative and adaptive skills to work seamlessly with team members in a fast-paced environment to drive the attainment of collective goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
BinatedIn Pvt Ltd
Pune
11.2019 - 06.2024
- Handling email and chat Process, Back end work in accounting process, Vouch the invoice and maintain the all data.
- Handled customer inquiries and complaints in a timely manner.
- Processed orders, forms, applications, and requests.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Provided customer service support to customers by email.
Customer Care Service
Q Connect
Pune
03.2018 - 11.2019
- Handling calls and provide information about the product, Resolve customer issue and give proper resolution.
- Conducted outbound calls for marketing purposes such as surveys or promotions.
- Explained company services, policies, terms and conditions of sale to customers as necessary.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
Education
Bachelor of Engineering - CS
Pune University
Skills
- Microsoft Office Suite
- Account Management
- Escalation management
- Inbound and Outbound Calling
- Data Entry
- Customer Relations
- Microsoft Excel
Personal Information
- Date of Birth: 09/12/91
- Gender: Male
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Music
- Cooking
Disclaimer
I hereby declare that the information and facts furnished above are true, correct and complete to the best of my knowledge and belief.
Languages
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Bhojpuri
Proficient (C2)
C2
Marathi
Advanced (C1)
C1
Timeline
Customer Service Representative
BinatedIn Pvt Ltd
11.2019 - 06.2024
Customer Care Service
Q Connect
03.2018 - 11.2019
Bachelor of Engineering - CS
Pune University
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