Upendra Bhardwaj
Jaipur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Operations Manager
Palladio
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Cluster Lead
IHCL Qmin
04.2023 - 12.2023
- Developed a comprehensive training program for new team members, resulting in improved productivity and reduced onboarding time.
- Identified areas for improvement within the cluster, implementing targeted action plans to address these issues.
- Managed resource allocation and staffing needs, ensuring optimal team performance and workload balance.
- Collaborated with upper management to develop strategic plans for the cluster's growth and success.
- Led cross-functional projects to drive process improvements within the cluster, enhancing efficiency and customer satisfaction.
- Prepared reports and technical documentation of day-to-day production processes.
- Enhanced team performance by implementing effective communication strategies and providing regular feedback.
- Mentored junior team members, providing guidance on professional development opportunities and career progression.
- Organized regular meetings to provide updates on project status, challenges faced, and upcoming priorities, promoting transparency within the cluster.
Food & Beverage Manager
Hotel Narin Niwas
07.2021 - 02.2023
- Enhanced team performance through effective staff training and development programs.
- Streamlined operations by optimizing inventory management and reducing food waste.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Implemented quality control measures to maintain high standards of food preparation and presentation.
- Resolved customer complaints involving food or beverage quality and service.
- Developed unique events and special promotions to drive sales.
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
Bar Tender
Air India Lounge (Hotel Corporation of India)
05.2016 - 06.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Food and Beverage Assistant
Plaza Premium Lounge
04.2015 - 04.2016
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Duty Manager
Suroth Mahal Heritage Hotel
07.2012 - 06.2014
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Customer Service Associate
Divyani International LTD
01.2012 - 06.2012
- Maintained a clean and organized store environment for optimal customer experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Education
Master - Tourism, Hospitality Administration And Management
IGNU
New Delhi06.2020
Bachelor of Arts - Art
University of Rajasthan
Jaipur07.2014
12th - Art
NPS
Suroth, Rajasthan06.2008
SECONDARY - undefined
GSS SCHOOL
Suroth, Rajasthan06.2006
Skills
- Good Communication
- Time Management
- Strong Work Ethic
- Sales management
- Staff Development
- Lead Generation
- Business Administration
- Customer Relationship Management (CRM)
- Workforce Management
Timeline
Operations Manager
Palladio
01.2024 - Current
Cluster Lead
IHCL Qmin
04.2023 - 12.2023
Food & Beverage Manager
Hotel Narin Niwas
07.2021 - 02.2023
Bar Tender
Air India Lounge (Hotel Corporation of India)
05.2016 - 06.2021
Food and Beverage Assistant
Plaza Premium Lounge
04.2015 - 04.2016
Duty Manager
Suroth Mahal Heritage Hotel
07.2012 - 06.2014
Customer Service Associate
Divyani International LTD
01.2012 - 06.2012
Bachelor of Arts - Art
University of Rajasthan
12th - Art
NPS
SECONDARY - undefined
GSS SCHOOL
Master - Tourism, Hospitality Administration And Management
IGNU
Similar Profiles
Cate CaseCate Case
Kitchen Supervisor/Lead Server at Palladio Luxe CinemaKitchen Supervisor/Lead Server at Palladio Luxe Cinema
Tyler MauermannTyler Mauermann
Director of Contact Center Operations at PALLADIO/UNITERS GROUPDirector of Contact Center Operations at PALLADIO/UNITERS GROUP
Gavin CruzGavin Cruz
Welder at Palladio IndustriesWelder at Palladio Industries
ANAMIKA GUPTAANAMIKA GUPTA
Software Engineer at XebiaSoftware Engineer at Xebia
Rahul GuhaRahul Guha
Assistant Professor at JECRC FoundationAssistant Professor at JECRC Foundation