Upendra Bhardwaj
Jaipur
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Operations Manager
Palladio
01.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Cluster Lead
IHCL Qmin
04.2023 - 12.2023
- Developed a comprehensive training program for new team members, resulting in improved productivity and reduced onboarding time.
- Identified areas for improvement within the cluster, implementing targeted action plans to address these issues.
- Managed resource allocation and staffing needs, ensuring optimal team performance and workload balance.
- Collaborated with upper management to develop strategic plans for the cluster's growth and success.
- Led cross-functional projects to drive process improvements within the cluster, enhancing efficiency and customer satisfaction.
- Prepared reports and technical documentation of day-to-day production processes.
- Enhanced team performance by implementing effective communication strategies and providing regular feedback.
- Mentored junior team members, providing guidance on professional development opportunities and career progression.
- Organized regular meetings to provide updates on project status, challenges faced, and upcoming priorities, promoting transparency within the cluster.
Food & Beverage Manager
Hotel Narin Niwas
07.2021 - 02.2023
- Enhanced team performance through effective staff training and development programs.
- Streamlined operations by optimizing inventory management and reducing food waste.
- Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
- Implemented quality control measures to maintain high standards of food preparation and presentation.
- Resolved customer complaints involving food or beverage quality and service.
- Developed unique events and special promotions to drive sales.
- Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
Bar Tender
Air India Lounge (Hotel Corporation of India)
05.2016 - 06.2021
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Streamlined inventory management, accurately tracking stock levels to minimize waste and control costs.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Food and Beverage Assistant
Plaza Premium Lounge
04.2015 - 04.2016
- Enhanced customer satisfaction by providing personalized food and beverage recommendations based on individual preferences.
- Maintained a clean and organized dining area, ensuring the highest level of sanitation and hygiene standards were met.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
Duty Manager
Suroth Mahal Heritage Hotel
07.2012 - 06.2014
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
Customer Service Associate
Divyani International LTD
01.2012 - 06.2012
- Maintained a clean and organized store environment for optimal customer experience.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Education
Master - Tourism, Hospitality Administration And Management
IGNU
New Delhi06.2020
Bachelor of Arts - Art
University of Rajasthan
Jaipur07.2014
12th - Art
NPS
Suroth, Rajasthan06.2008
SECONDARY - undefined
GSS SCHOOL
Suroth, Rajasthan06.2006
Skills
- Good Communication
- Time Management
- Strong Work Ethic
- Sales management
- Staff Development
- Lead Generation
- Business Administration
- Customer Relationship Management (CRM)
- Workforce Management
Timeline
Operations Manager
Palladio
01.2024 - Current
Cluster Lead
IHCL Qmin
04.2023 - 12.2023
Food & Beverage Manager
Hotel Narin Niwas
07.2021 - 02.2023
Bar Tender
Air India Lounge (Hotel Corporation of India)
05.2016 - 06.2021
Food and Beverage Assistant
Plaza Premium Lounge
04.2015 - 04.2016
Duty Manager
Suroth Mahal Heritage Hotel
07.2012 - 06.2014
Customer Service Associate
Divyani International LTD
01.2012 - 06.2012
Bachelor of Arts - Art
University of Rajasthan
12th - Art
NPS
SECONDARY - undefined
GSS SCHOOL
Master - Tourism, Hospitality Administration And Management
IGNU
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