Upendra Joshi
VP - Training & Events
Mumbai
Summary
Talented Vice President with excellent employee development, customer service and analytics skills coupled with more than 13 years of experience. Comfortable giving engaging presentations to clients to drive new business, expand accounts and establish brand profile. Excellent team builder and leader of initiatives.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Vice President - Training & Events
Synergy RMS pvt Ltd
Mumbai
04.2019 - 04.2020
- Spearheaded cross-functional initiatives across departments to achieve business goals for bottom-line profits.
- Drove short-term and advanced promotional initiatives and planning processes.
- Clarified roles, responsibilities and expectations of staff.
- Identified opportunities to improve business process flows and productivity.
- Attended trade shows and client meetings, promoting brand and building rapport with prospects.
- Monitored industry trends, keeping current on latest changes and competition in industry.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Oversaw hiring, adding valuable, talented professionals to strengthen management team.
AVP - Sales
Synergy RMS pvt ltd
Mumbai
04.2017 - 03.2019
- Managed a team of 30+ comprised of Sales Executives/ TLs & Managers
- Consistently delivered over USD 200K+ Each Quarter
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Researched competitors' activities and products to uncover new trends
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
Sr. Manager - Events
Synergy RMS Pvt Ltd
Mumbai
04.2015 - 03.2017
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Evaluated performance against goals and implemented appropriate development plans.
Assistant Manager
Synergy RMS pvt Ltd
Mumbai
06.2014 - 03.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Managed and developed sales team.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Liaised between customers and product development team to recommend product improvements.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
SR.Sales Executive /Team Leader
Synergy RMS pvt Ltd
mumbai
06.2012 - 05.2014
- Worked flexible hours across night, weekend and holiday shifts.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Presented professional image consistent with company's brand values.
- Attended monthly sales meetings and quarterly sales trainings.
- Exceeded sales goals by implementing aggressive sales programs, overhauling processes and facilitating market development.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Contributed to team objectives in fast-paced environment.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong communication and organizational skills through working on group projects.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Stayed current on company offerings and industry trends.
- Maintained current knowledge of evolving changes in marketplace.
Apple Solutions Consultant
Apple Inc
mumbai
09.2011 - 12.2011
- Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
- Demonstrating Apple Products & Identifying Clients Need through Need Analysis .
- Providing right Apple Solutions to clients visiting our SIS
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
- Resolved service and technical problems for customers by asking clear and specific questions.
Demonstration Specialist
BOSE corporation Pvt Ltd
Mumbai
02.2010 - 08.2011
- Generated brand awareness and positive product impressions to increase sales.
- Awarded best Demonstration Specialist in 2011 for WEST REGION
- Greeted customers warmly and pleasantly answered inquiries.
- Grossed as Highest Selling Store for 4 Consecutive Months
- Engaged with customers to communicate key points about products being demonstrated.
- Documented and passed along customer suggestions or requests.
- Provided exceptional customer service to drive satisfaction.
- Maintained clean, organized and professional work environment.
- Maintained knowledge of current promotions and product features.
Customer Service Representative
SERCO
Mumbai
06.2009 - 12.2009
- .Take Inbound Calls for Barclays UK account Holders. Resolve their Account Related Queries .
- Maintain Highest level of SLA's & Csats
- Upsell Insurance Policies to account Holders.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Addressed customer account discrepancies and concerns.
Customer Service Agent - Australia
3 Global Services
Mumbai
11.2008 - 04.2009
- Assisted 3G Australia clients with their Internet & Modem Services
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Sales Representative
Silgate Solutions
Mumbai
07.2007 - 10.2008
- Outbound US sales ,Convince clients to try our free Services
- Awarded Sales person of the month for 5 Months .
- Promoted to Supervisor within 6 months .
- Initiated 2 Pilot Process
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Described product highlights and benefits to help guide purchasing decisions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Education
BBA - Commerce
Mumbai University
Mumbai 04.2007 - 03.2010
Certification
[Area of expertise] License - [Timeframe]
Happiness Coach
Happiness Coach
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown
Skills
Employee training
undefinedTimeline
Vice President - Training & Events
Synergy RMS pvt Ltd
04.2019 - 04.2020
AVP - Sales
Synergy RMS pvt ltd
04.2017 - 03.2019
Sr. Manager - Events
Synergy RMS Pvt Ltd
04.2015 - 03.2017
Assistant Manager
Synergy RMS pvt Ltd
06.2014 - 03.2015
SR.Sales Executive /Team Leader
Synergy RMS pvt Ltd
06.2012 - 05.2014
Apple Solutions Consultant
Apple Inc
09.2011 - 12.2011
Demonstration Specialist
BOSE corporation Pvt Ltd
02.2010 - 08.2011
Customer Service Representative
SERCO
06.2009 - 12.2009
Customer Service Agent - Australia
3 Global Services
11.2008 - 04.2009
Customer Sales Representative
Silgate Solutions
07.2007 - 10.2008
BBA - Commerce
Mumbai University
04.2007 - 03.2010
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