UPENDRA KANDPAL

In quest of positions in the areas of IT Strategy Planning & Management, Program / Projects Management, Solutions Architecting, Team Building, Solutions Delivery with a Frontline organisation in the IT sector

Result-oriented technocrat with 24+ years of qualitative techno-managerial experience. A determined, driven and enthusiastic Service delivery Manager who has a long track record of delivering the business and technology solutions that client's wants. Upendra's number one goal is client satisfaction. He has vast experience of managing expectations and providing excellent customer service. He will always take ownership of any problems that arise, and work hard to implement the policies and procedures laid down by the company directors. His greatest strength is ability to continually raise the bar in anything he does. Right now he is looking for a suitable position with a company that is looking to recruit talented people who deliver results.

Professional leader with extensive experience in driving strategic initiatives and fostering effective team collaboration. Strong background in project management, budget oversight, and stakeholder engagement, ensuring organizational goals are met efficiently. Known for adaptability, reliability, and focus on achieving impactful results. Skilled in leveraging data-driven insights, optimizing processes, and mentoring teams to excel in dynamic environments.

• BLR Office IT Infrastructure Setup & New Site Migration,Project Manager-Overall, Managing the full IT transition to the new Bangalore office, including infrastructure setup., Coordinating the relocation of all IT equipment, including servers, networking devices, and workstations., Setting up network infrastructure, configuring ISPs, switches, firewalls, and access points., Conducting User Acceptance Testing (UAT) to ensure seamless operations post-move., Onboarding users at the new site, ensuring smooth access to applications, network, and security systems., Successfully migrated IT infrastructure with zero downtime., Network UAT completed, ensuring stable connectivity for all teams., Set up workstations, network access, and security controls for all users., Last-minute setup challenges, ensuring a seamless move.
• Snipe-IT Implementation & Optimization, Project Manager-Overall, Implementing Snipe-IT, a centralized IT asset management system., Configuring asset tracking, assignment workflows, and reporting., Creating SOPs and training IT teams for effective usage., Deployed Snipe-IT for asset lifecycle management., Automated asset tracking, improving IT inventory accuracy., Trained IT teams and established standardized asset management SOPs.
• JIRA Implementation – India & US Project manager -Led the end-to-end JIRA implementation across all India & US locations, collaborating with stakeholders to gather requirements, design solutions, and standardize workflows. Managed deployment, user training, and automation to enhance efficiency. Currently administering JIRA, optimizing configurations, permissions, and integrations to support business operations. Improved process visibility, reduced manual effort, and streamlined project tracking across teams.
• Infosec Implementation at Caastle, Project manager - IT tool & process Implementation for India Location., Documentation the Infosec Standard for US & India Office., Implementation of the required tool and Infosec Standard in India Location., Ensuring the Infosec Standard understand by the users and follow.
• Windows server Migration & Network Upgrade At IHG, Project manager End to End project for India Location., Studying the feasibility of the systems, and H/W at data centre to implement., Migrating the applications and databases from Old server and get them restored at New Server., Ensuring application and server support team to follow migration steps and successfully migrate it to new server environment. Modifying User Acceptance test., Ensuring the Migration of Network Equipment like CUCM and PABX from Old server to new., Responsible for Communication and update to India office users, offshore users, and Higher Management.
• Windows 7 Migration At IHG, Project lead for Windows 7 Migration from XP for India center., Testing all applications on the new OS., Migration of the Windows7 on all desktop and laptop., Ensuring rollout of Windows7 on all client PC's and laptops with minimum business impact., Communication to biz for the project update and closer.
• Electronic Video Walls installation at IHG,- Project lead in Project Planning and Implementation, Video Wall needs to build for IHG to display the electronic data., Department wise video wall to create for displaying to display matrix., Responsible for managing project team during the project.

• Date of Birth: 09/21/78
• Marital Status: Married

• IT Consultancy Services including Project Management (as per Onshore / Offshore Delivery Model), Delivery Management, SLA Management etc.
• IT procurements
• Solutions Architecting & Delivery
• Process Management (including set up & management of systems)
• Key Account Management / Relationship Management & Integrations Architecture.
• Quality Assurance / Best Practices
• Team Management including resourcing, recruitment, selection, mentoring, training, development & performance management. Talent Retention.