Upendra Kumar
Scrum Master
Pune
Summary
Seasoned Scrum Master with 12 years of proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Strong Project Management and Team Leadership experience. Skilled in multiple Agile methodologies, stakeholder management and sprint planning, which I have honed through successfully delivering over 30 websites, web applications across diverse industries such as B2C and B2B e-commerce, healthcare, telecom and having excellent understanding of OSS/ BSS architecture, their architectural principles and techniques with a proven track record of successful delivery along with Amdocs and Ericson CRM.
Overview
12
12
years of professional experience
5
5
Certifications
Work History
Scrum Master
Tech Mahindra Ltd
Pune
05.2018 - Current
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
- Facilitated Scrum framework – sprint planning, backlog refining, daily scrums, sprint reviews, and sprint retrospectives.
- Led sprint reviews and planning meetings to promote full team engagement.
- Collaborated with product owner, team members, technologists, and other scrum masters to define solutions and drive progress.
- Coached teams in Agile practices and provided necessary training to create positive mindset to Agile methodologies.
- Partnered with project team members to identify and quickly address problems.
- Communicating to stakeholders in order to understand business requirement and other required planning structure and communicate the same within the team adhere to implement in project
- Developed and delivered SOE application and successfully delivered optimized On Prem IBM servers throughout savings of $500 million /annum
- Successfully delivered SOE application using IBM Enterprises cloud Platform, managing the development of Single Order Experience migration with VMware vROPS tool.
Senior Market Research Analyst
Amazon India Development center
Bangalore
12.2017 - 05.2018
- Identified appropriate marketing channels and target customers for campaigns.
- Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
- Created and distributed surveys for data collection and analysis.
- Researched and evaluated potential new markets and products.
- Tracked key performance indicators to measure success of campaigns.
- Collaborated with cross-functional teams to develop and implement market research strategies.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Conducted primary and secondary research to better understand customer needs and behaviors.
Consultant
Syntel India Ltd
Pune
12.2015 - 12.2017
- Collaborated and worked with stakeholders like Business Owners product manager, and development teams to define the needs and translating them into clear and actionable product requirements
- Closely worked with Product Owner to Prioritize features and user stories based on business value and customer feedback
- Streamlined operational efficiencies by delivering recommendations for knowledge-based processes and procedures
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion
- Assisted clients by delivering specialized business consulting and re-engineering services
- Managing requirement gathering, system analysis and finalization of technical/functional specifications.
- Successfully managed and delivered CHF.in product for HUMANA Healthcare, US using Salesforce cloud Platform and Fedex logistics for US reason
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Consultant
IBM India Ltd
Bangalore
01.2013 - 11.2015
- Liaised with customers to determine needs and provide recommendations
- Communicating with clients in their own Spanish language as well as other Stakeholders in order to understand the requirement and providing the status
- Landed new customer called Vodaphone Spain accounts through consistent combination of perseverance, dedicated cold calling and exceptional service
- Analyzed current strategies for strengths and weaknesses and adjusted approaches to develop the product
- Coordinated with design, project management and production teams to delivery timely support to planned campaigns
- Creating and maintaining traceability between requirements and testing artifacts
- Developed compelling presentations to communicate product quality.
Market Research Analyst
Evalueserve ltd
Gurgaon
03.2012 - 01.2013
- Extracted, analysed, visualised and reported on data and marketing insights on different kind of products, Soaps, diapers, oils, supporting in Spanish language
- Conducted competitive analysis on market offerings, identifying market trends and opportunities
- Collected data through Primary and secondary research, analysing areas for opportunities and business growth
- Collected data on consumers, market place and competitors, consolidating information into actionable items, reports and presentations
- Used telesales and telemarketing experience to quickly engage and build positive rapport with callers
- Used outstanding interpersonal skills to build relationships with interviewees, optimising honest, productive feedback.
Localization Test Engineer
Mphasis an HP Company
Bangalore
08.2010 - 03.2012
- Leading the team, as a Sr
- Software functional tester providing Technical KT and involving the team members in several projects as active participant
- Finding Localization Testing areas to implement functional and non-functional quality approach
- Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency using Spanish language skills
- Utilize in-depth knowledge of Functional and Technical experience in Manual testing, QC technology in conjunction with industry and business skills to deliver solutions to customer within the timeline
- Maximised customer engagement and satisfaction by delivering excellent customer service
- Involved in writing test cases, testing and deployment activities for different releases.
Education
MBA - Sales And Marketing
NMIMS
Mumbai, MH 04.2001 -
Advance Diploma in Spanish Language - Spanish Language
Instituto Hispania
04.2001 -
BCA - Computer Application
Indira Gandhi National university
Skills
Customer Experienceundefined
Certification
Certified Scrum Master
Timeline
Scrum Master
Tech Mahindra Ltd
05.2018 - Current
Senior Market Research Analyst
Amazon India Development center
12.2017 - 05.2018
Consultant
Syntel India Ltd
12.2015 - 12.2017
Consultant
IBM India Ltd
01.2013 - 11.2015
Market Research Analyst
Evalueserve ltd
03.2012 - 01.2013
Localization Test Engineer
Mphasis an HP Company
08.2010 - 03.2012
MBA - Sales And Marketing
NMIMS
04.2001 -
Advance Diploma in Spanish Language - Spanish Language
Instituto Hispania
04.2001 -
BCA - Computer Application
Indira Gandhi National university
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