UPENDRA KUMAR TIWARI
Pune
Summary
Seasoned General Manager at Carnimax with a proven track record in operation management and customer service excellence. Elevated guest experiences and maximized profitability through strategic inventory and vendor negotiations, achieving a significant increase in sales. Skilled in staff training and development, ensuring compliance with health and safety standards.
Overview
18
18
years of professional experience
Work History
General Manager
Carnimax
Pune
12.2024 - Current
- Recruited, interviewed and hired qualified staff for open positions.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Analyzed market trends to inform business decisions and strategies.
- Tracked monthly sales to generate reports for business development planning.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Managed inventory and supplies to ensure materials were available when needed.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Sr. Restaurant Manager
Little Italy
Pune
05.2024 - 12.2025
- Responsible for the general management and operation of the establishment
- Responsible for Driving Revenues, Food Cost Control, SOP
- Maximization of Revenue, Profitability and Guest Experience
- Driving Revenue Targets via dividing it as Primary Target & Secondary Targets
- Training Team & assisting them in terms of achieving their individual targets by up selling & Suggestive Selling
- Support Marketing Team in executing local level marketing initiatives to drive footfall to store
- Responsible for Local vendor management and also lease and license renewal
Operation Manager
Smaaash
Pune
04.2019 - 05.2024
- Company Overview: (Fun Gateway Arena Pvt Ltd)
- Responsible for Driving Revenues, Cost Control, SOP
- Maximization of revenue, profitability, and guest experience.
- Driving Revenue Targets via dividing it as Primary Target & Secondary Targets
- Enhanced team performance by supporting the achievement of individual sales targets.
- Maximized revenue through various offers and promotions.
- Assisted Marketing Team with executing local marketing initiatives to increase store traffic.
- (Fun Gateway Arena Pvt Ltd)
Assistant Restaurant Manager
T.G.I Fridays
Pune
05.2017 - 04.2019
- Company Overview: (Bistro Hospitality Pvt
- Ltd.)
- Creating a positive guest experience by delivering high level of service
- Ensuring all staff engages guests to understand their need and exceed expectations
- Controls cost by reviewing portion control, minimizing wastes, ensuring high quality of preparation
- Training staff assigning, scheduling, coaching counseling, briefing, and disciplining employees
- Implementing production, productivity, quality, stock, control and customer service standards, resolving problems
- (Bistro Hospitality Pvt
- Ltd.)
Assistant Restaurant Manager
Pizza Hut
New Delhi
09.2015 - 05.2017
- Company Overview: (I.G.I Airport)
- Creating a positive guest experience by delivering high level of service
- Assists in management of day-to-day operations by managing labour, counting inventory and supplies
- Assists in management of day-to-day operations by scheduling labour, ordering food and supplies, and developing the restaurant team
- Assists the Restaurant General Manager in recruiting, interviewing, and hiring team members
- (I.G.I Airport)
Restaurant Supervisor
CHILIS Grill & Bar
Gurgaon
12.2012 - 08.2015
- Managed day-to-day operations of the restaurant
- Conducted a weekly walk through to ensure the restaurant is in top condition
- Resolved any guest complain regarding the food quality and service
- Ensured that every guest leaves the restaurant having had a fantastic experience
- Ensured compliance with food handling and sanitation standards
- Created a positive work atmosphere by empowering colleagues by providing necessary tools to meet/exceed guest's expectations
F&B server / Tr. Shift leader / Shift leader
T.G.I Fridays
New Delhi
10.2007 - 12.2012
- Company Overview: (Bistro Hospitality Pvt
- Ltd.)
- (Bistro Hospitality Pvt
- Ltd.)
Education
Degree in Hotel Management and Tourism -
SAMS Institute of Hotel Management
VaranasiSkills
- Customer service
- Quality
- Operation management
- Inventory management
- Health & safety-HACCP
- Service recovery
- Staff motivation
- Vendor negotiations
- Crisis Management
- Advertising and marketing
- Sales
- Staff training and development
Languages
- Hindi
- English
Personal Information
- Father's Name: Mr. Kali Prasad Tiwari
- Date of Birth: 04/16/84
- Nationality: Indian
- Marital Status: Married
Timeline
General Manager
Carnimax
12.2024 - Current
Sr. Restaurant Manager
Little Italy
05.2024 - 12.2025
Operation Manager
Smaaash
04.2019 - 05.2024
Assistant Restaurant Manager
T.G.I Fridays
05.2017 - 04.2019
Assistant Restaurant Manager
Pizza Hut
09.2015 - 05.2017
Restaurant Supervisor
CHILIS Grill & Bar
12.2012 - 08.2015
F&B server / Tr. Shift leader / Shift leader
T.G.I Fridays
10.2007 - 12.2012
Degree in Hotel Management and Tourism -
SAMS Institute of Hotel Management
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