Work Preference
Job Search Status:
Open to work
Desired start date:
2 weeks notice
Desired Job Title
AdministratorRegional Head (Customer Management Group)Customer Service ManagerCredit OfficerOperations Manager
Work Type
Full Time
Location Preference
On-Site
Open to relocation:
Yes
3
Certification
12
Years of experience
Overall 12 Years + experience in the field of Administration || Operation Management || Customer Support || Technical Support || School Administration || Facility Management || WearHouse Management.
Dynamic administrator with a strong background in budget development, vendor management, and day-to-day operations. Successfully implemented innovative record-keeping systems and personnel training programs, contributing to enhanced productivity and a positive school environment.
Work History
Administrator
5 Years 9 Months- Managed administrative tasks, ensuring smooth school operations and communication among staff and parents.
- Developed and implemented efficient record-keeping systems to enhance data accessibility and accuracy.
- Coordinated scheduling for meetings, events, and parent-teacher conferences to optimize resource allocation.
- Trained new staff on school policies and administrative procedures, fostering a collaborative team environment.
- Streamlined student enrollment processes, improving efficiency and enhancing the overall experience for families.
- Monitoring CCTV , Fire System, AMC renewal , Facility Insurance , Building Maintenance , ISO certification, IT Systems working functionality checking.
- Led initiatives to upgrade technology systems, resulting in improved operational workflows across departments.
- Assisted in budget preparation, monitoring expenditures to support financial sustainability of school programs.
- Collaborated with faculty to develop strategies for effective communication with stakeholders, promoting transparency and engagement.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Enhanced data security measures, conducted regular system backups to prevent data loss.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
Regional Head (Customer Management Group)
6 Years 3 Months- Having 6 years 3 months of experience in the field of Pre Sales and Operation with “Next Education India Pvt Ltd”.
- Having the experience to handle a team of 55 members .
- Dealing with the IT product “Support/Sales/ Services” product like - (Complete Digital Classroom solution || Robotics Lab || Science Lab || Math Lab || ERP || NLP || LMS).
- Core responsible areas were (Pre-sales || Support & Service for the client schools || Implementation of the products || Payment Collection from client || Complaints management “TAT” || Asset Management || Warehouse Management || Stock Audit || DSR & GRN & SRN monitoring).
- Responsible for team costing and expense approvals which includes (Travel / Food / Accommodation / Asset purchase / Inventory management).
- Having experience handling Warehouse management (Two Warehouses – Guwahati_Assam “1500 sq ft” / Kolkata_West Bengal “1000 sq ft” )
- Led regional strategy development, aligning educational solutions with market demands.
- Managed cross-functional teams to enhance operational efficiency and service delivery.
- Implemented innovative training programs to improve staff capabilities across regions.
Sr. Credit Officer
1 Year 2 Months- Checking Files related Compliance like – Cheques are properly fill up or not, ECS Mandate Verified or Not, Application form properly fill up or not and in finance Agreement Customer Signature Available or not.
- NOC Register, Location Business register, Payment Register, DCS register, CRA Register, Return CHQS register all are maintained done from my end.
- Looking Complacence like – Customer Issues, Business files issues, Collection issue.
- Responsible for business growth by developing, managing & maintaining healthy & cordial relationship with a network of Channel Partners viz Dealers of leading two wheeler manufacturers across assigned territories so as to ensure productivity & viability.
Education
Bachelor of Arts
High School Diploma
High School Diploma
Skills
Customer service
Data entry
Office administration
Administrative support
MS office
Staff management
Operations management
Budget development
Vendor management
Email management
Recruitment support
Software installation
Remote support
Help desk management
Certification
- [Professional Diploma in Hardware and Networking (JCHNP Cloud)], [Jetking].
- [Hardware A+ and Networking N+], [NIIT].
- [Advance Diploma in Computer Application (ADCA)], [Youth Computer].
- (Fundamental, Ms-Dos, Windows, Ms-Word, Ms-excel, Ms-Power Point, QBasic, Dbase-III+/ FoxPro (DBMS). Internet, C, Ms-Paint, Visual-FoxPro).
- Depth Knowledge in OS implementation & Installation (Windows 11 to Windows XP), Antivirus Software Implementation.
Languages
English
C2
Bilingual or Proficient
Hindi
C2
Bilingual or Proficient
Bengali
C2
Bilingual or Proficient
Timeline
Administrator
Maheshwari Girls School
09.2020 - CurrentRead More
Regional Head (Customer Management Group)
Next Education India Pvt Ltd
02.2014 - 05.2020Read More
Sr. Credit Officer
Indusind Marketing and Financial Services Pvt. Ltd (An Associate of Indusind Bank Ltd)
06.2011 - 08.2012Read More
Calcutta University
Bachelor of Arts
Read More
West Bengal Board Of Higher Secondary Education
High School Diploma
Read More
West Bengal Board of Secondary Education
High School Diploma
Read More