Overview
Work History
Education
Skills
Languages
References
Timeline
Generic
Upendra Prasad

Upendra Prasad

Mumbai

Overview

15
15
years of professional experience
11
11
years of post-secondary education

Work History

Partner Support Specialist

APJ Titanium Impex
Surat
01.2023 - Current
  • Assisted partners with product inquiries and order processing.
  • Coordinated training sessions for new partner onboarding procedures.
  • Responded to partner concerns via email and phone communications.
  • Analyzed market trends to identify new business opportunities and areas for growth.
  • Developed training materials for ongoing partner support initiatives.
  • Monitored inquiries and complaints, delivering optimal levels of customer service.
  • Developed a comprehensive understanding of the company's products, services, processes and procedures for supporting partners.

Samruddhi Group

Business Development manager
Mumbai
07.2021 - 03.2023
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked with cross-functional teams to achieve goals.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Fopol india pvt Ltd

Business Development Excutive
Mumbai
04.2018 - 12.2020
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked with cross-functional teams to achieve goals.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Business Development Excutive

Ravi Kiran Chemical
Mumbai
04.2016 - 03.2018
  • Developed strategic partnerships to enhance company market presence.
  • Conducted market research to identify new business opportunities and trends.
  • Negotiated contracts to secure favorable terms and conditions for the company.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Produced sales documents, finalized deals and filed records.
  • Listened to customer needs to identify and recommend best products and services.

Marketing Officer

Lalitha Chem Industry
Mumbai
04.2013 - 01.2016
  • Developed marketing materials for product promotions and trade shows.
  • Conducted market research to identify trends and customer preferences.
  • Assisted in planning and executing digital marketing campaigns.
  • Created content for newsletters and website updates to inform customers.
  • Organized events and workshops to promote new products and services.
  • Managed relationships with external vendors providing marketing-related services.
  • Recommended product changes to enhance customer interest and maximize sales.
  • Developed, implemented and evaluated marketing campaigns for new products or services.

Sales Promoter

Nitco Ltd
Mumbai
04.2010 - 03.2013
  • Educated customers on product features and benefits to enhance purchasing decisions.
  • Collaborated with team members to develop effective marketing strategies and promotions.
  • Engaged customers through product demonstrations and interactive displays.
  • Maintained product knowledge to answer customer inquiries accurately and confidently.
  • Assisted in organizing promotional events to increase brand visibility and customer interest.
  • Provided feedback on customer preferences to help adjust sales approaches effectively.
  • Collected contact information from interested customers to follow up with additional sales and product information.
  • Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
  • Learned about company history and products to share detailed information with customers.
  • Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
  • Increased brand awareness and strengthened relationships with distribution dealers through proactive communication and follow-up.
  • Generated daily reports on sales performance against targets set by management team.

Education

MBA - Marketing Management

Annamalai University
Mumbai , India
07.2015 - 08.2025

DCA - Diploma in Computer Application

Allahabad University
07.2008 - 09.2009

Skills

  • Market analysis
  • Customer service
  • Project management
  • Digital marketing
  • Data analysis
  • Strategic planning
  • Relationship building
  • Training development
  • Team collaboration
  • Client communication

Languages

Hindi
First Language
English
Beginner (A1)
A1

References

References available upon request.

Timeline

Partner Support Specialist

APJ Titanium Impex
01.2023 - Current

Samruddhi Group

Business Development manager
07.2021 - 03.2023

Fopol india pvt Ltd

Business Development Excutive
04.2018 - 12.2020

Business Development Excutive

Ravi Kiran Chemical
04.2016 - 03.2018

MBA - Marketing Management

Annamalai University
07.2015 - 08.2025

Marketing Officer

Lalitha Chem Industry
04.2013 - 01.2016

Sales Promoter

Nitco Ltd
04.2010 - 03.2013

DCA - Diploma in Computer Application

Allahabad University
07.2008 - 09.2009

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Upendra Prasad