Upendra Prasad
Mumbai
Overview
15
15
years of professional experience
11
11
years of post-secondary education
Work History
Partner Support Specialist
APJ Titanium Impex
Surat
01.2023 - Current
- Assisted partners with product inquiries and order processing.
- Coordinated training sessions for new partner onboarding procedures.
- Responded to partner concerns via email and phone communications.
- Analyzed market trends to identify new business opportunities and areas for growth.
- Developed training materials for ongoing partner support initiatives.
- Monitored inquiries and complaints, delivering optimal levels of customer service.
- Developed a comprehensive understanding of the company's products, services, processes and procedures for supporting partners.
Samruddhi Group
Business Development manager
Mumbai
07.2021 - 03.2023
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked with cross-functional teams to achieve goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Fopol india pvt Ltd
Business Development Excutive
Mumbai
04.2018 - 12.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Business Development Excutive
Ravi Kiran Chemical
Mumbai
04.2016 - 03.2018
- Developed strategic partnerships to enhance company market presence.
- Conducted market research to identify new business opportunities and trends.
- Negotiated contracts to secure favorable terms and conditions for the company.
- Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
- Produced sales documents, finalized deals and filed records.
- Listened to customer needs to identify and recommend best products and services.
Marketing Officer
Lalitha Chem Industry
Mumbai
04.2013 - 01.2016
- Developed marketing materials for product promotions and trade shows.
- Conducted market research to identify trends and customer preferences.
- Assisted in planning and executing digital marketing campaigns.
- Created content for newsletters and website updates to inform customers.
- Organized events and workshops to promote new products and services.
- Managed relationships with external vendors providing marketing-related services.
- Recommended product changes to enhance customer interest and maximize sales.
- Developed, implemented and evaluated marketing campaigns for new products or services.
Sales Promoter
Nitco Ltd
Mumbai
04.2010 - 03.2013
- Educated customers on product features and benefits to enhance purchasing decisions.
- Collaborated with team members to develop effective marketing strategies and promotions.
- Engaged customers through product demonstrations and interactive displays.
- Maintained product knowledge to answer customer inquiries accurately and confidently.
- Assisted in organizing promotional events to increase brand visibility and customer interest.
- Provided feedback on customer preferences to help adjust sales approaches effectively.
- Collected contact information from interested customers to follow up with additional sales and product information.
- Promoted special deals and encouraged product purchases through effective communication and persuasion skills.
- Learned about company history and products to share detailed information with customers.
- Presented informational sales presentations to potential customers to build strong, trusted client relationships and boost product sales.
- Increased brand awareness and strengthened relationships with distribution dealers through proactive communication and follow-up.
- Generated daily reports on sales performance against targets set by management team.
Education
MBA - Marketing Management
Annamalai University
Mumbai , India 07.2015 - 08.2025
DCA - Diploma in Computer Application
Allahabad University
07.2008 - 09.2009
Skills
- Market analysis
- Customer service
- Project management
- Digital marketing
- Data analysis
- Strategic planning
- Relationship building
- Training development
- Team collaboration
- Client communication
Languages
Hindi
First Language
English
Beginner (A1)
A1
References
References available upon request.
Timeline
Partner Support Specialist
APJ Titanium Impex
01.2023 - Current
Samruddhi Group
Business Development manager
07.2021 - 03.2023
Fopol india pvt Ltd
Business Development Excutive
04.2018 - 12.2020
Business Development Excutive
Ravi Kiran Chemical
04.2016 - 03.2018
MBA - Marketing Management
Annamalai University
07.2015 - 08.2025
Marketing Officer
Lalitha Chem Industry
04.2013 - 01.2016
Sales Promoter
Nitco Ltd
04.2010 - 03.2013
DCA - Diploma in Computer Application
Allahabad University
07.2008 - 09.2009