Upendra Sharma
Pali
Summary
Experienced Sales and Operations Specialist with a proven track record in product strategy, retail management, and operations. Skilled in competition analysis, customer relationships, and driving sales performance. Strong expertise in inventory management, team leadership, and strategic planning. Committed to delivering exceptional results and optimizing the product life cycle. Holds a BBA in Business Administration and Management in Operations from M.D.S. University.
Overview
8
8
years of professional experience
Work History
Product Strategy Manager
Vivo India Rajasthan
Pali
06.2022 - Current
- Formulating and monitoring new product launches, as well as managing the product life cycle
- Analyzing industry market situations and implementing product clearance strategies
- Tracking competition activities, such as price drops and new product launches, and monitoring market schemes of different brands and price classes
- Coordinating with all the distributor to design zone-specific product strategies
- Creating, managing, and developing reports to analyze sales progress and outcomes
- Building trusted advisor relationships with a diverse range of end customers, from technical decision makers to executive business decision makers
- Working closely with the field marketing and sales teams as a product champion, supporting regional training and developing initiatives to drive business growth
- Conducting competition management studies to analyze business strategies periodically.
Retail Store Manager
Reliance Retail
Mehsana
04.2021 - 06.2022
- Manage store P&L and ensure clear communication of prices and promotions to customers
- Control consumables within budget and work towards cost reduction
- Implement decisions quickly and effectively
- Ensure 100% adherence to promotional activities in the store
- Minimize losses, including dump, shrink, and other losses
- Increase margins, control inventory levels, and reduce shrinkage
- Focus on R1 enrolment and business volume
- Maintain compliance with statutory requirements
- Control attrition and develop talent within the team
- Improve customer satisfaction and reduce complaint cycle time
- Mentor sales associates and provide training on product knowledge and selling techniques
- Enhance productivity and prepare timely reports for strategic planning.
Fulfilment centre Operations
OYO
Lonavala
07.2019 - 04.2021
- Manage inventory stock for the entire city, ensuring proper stock levels and timely replenishment
- Handle consumable management, including ordering and tracking consumable supplies
- Manage assets and ensure proper maintenance and tracking of company assets
- Record daily stock movements and consumption accurately
- Handle cash management, including booking cash and managing petty cash
- Manage vendor relationships, including sourcing and negotiating contracts
- Supervise and manage the housekeeping team, ensuring cleanliness and maintenance standards
- Oversee the repairs and maintenance team, coordinating and prioritizing maintenance tasks
- Ensure city team compliance with muster and operational excellence standards
- Conduct property audits to ensure compliance and identify areas for improvement
- Train and develop the housekeeping staff to enhance their skills and performance
- Update all company trackers and systems with accurate and up-to-date information.
Branch Manager
Birla Gold and Precious Metals Limited
Ahmedabad
01.2017 - 06.2019
- Ensure excellent customer service to address inquiries and foster long-term loyalty
- Participate in sales events and network with industry professionals to generate leads
- Foster team collaboration and align strategies to contribute to overall company growth
- Oversee online and offline sales operations, ensuring smooth processes and efficient customer interactions
- Develop sales strategies to increase revenue and achieve or surpass targets
- Manage and lead a team of Cherish Gold Agents, providing guidance and support to ensure their success
- Offer sales support and resolve customer issues promptly to ensure a positive post-purchase experience
- Engage in sales and promotional activities to drive brand awareness and boost sales
- Maintain detailed sales and stock records for accurate inventory management and trend analysis
- Prioritize excellent customer service, aiming to exceed customer expectations and foster loyalty
- Analyze sales performance, marketing campaigns, and agent effectiveness for continuous improvement
- Organize training sessions to enhance the team's product knowledge and customer service skills
- Collaborate with finance to manage budgets for sales and promotions efficiently
- Stay updated on industry trends, competitors, and customer preferences for informed decision-making
- Provide regular reports to senior management with data-driven insights to set future targets.
Customer Relationship Manager
BlueStone.com
10.2015 - 01.2017
- Provide home trials for customer-selected products
- Cross-sell and generate referrals from customers and personal sources
- Maintain daily sales and meeting reports
- Participate in events, exhibitions, and promotional activities to generate leads and sales
- Foster good relationships with customers to encourage repeat sales
- Encourage positive customer feedback and reviews on social platforms.
Education
BBA, Business Administration, Management and Operations -
S.P.U. (PG) College, Falna
07.2012
commerce -
k. S. Lodha Public School
07.2009
Skills
- Stock Management
- Strategic Planning
- Marketing
- Operations Management
- Performance Management
- Project Management
- Sales and Marketing
- Business Planning
- Customer Relationship Management (CRM)
- Time Management
- Team Leadership
- KPI Reporting
- Developing Your Emotional Intelligence
- Relationship building
- Inventory management
Languages
English
First Language
Hindi
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Product Strategy Manager
Vivo India Rajasthan
06.2022 - Current
Retail Store Manager
Reliance Retail
04.2021 - 06.2022
Fulfilment centre Operations
OYO
07.2019 - 04.2021
Branch Manager
Birla Gold and Precious Metals Limited
01.2017 - 06.2019
Customer Relationship Manager
BlueStone.com
10.2015 - 01.2017
BBA, Business Administration, Management and Operations -
S.P.U. (PG) College, Falna
commerce -
k. S. Lodha Public School
Similar Profiles
Amit ChauhanAmit Chauhan
Area Sales Manager at Vivo Mobile (Vivo India Mobile Pvt. Ltd.)Area Sales Manager at Vivo Mobile (Vivo India Mobile Pvt. Ltd.)
Shubham LoharShubham Lohar
Senior Assistant, Revenue Department at State Govt. of Rajasthan, IndiaSenior Assistant, Revenue Department at State Govt. of Rajasthan, India
Alok ChawlaAlok Chawla
English Teacher for IELTS at S R Coaching Sikar, Rajasthan, IndiaEnglish Teacher for IELTS at S R Coaching Sikar, Rajasthan, India