Pushplata Rai
Jabalpur
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Service Advisor
Standard Motocorp Pvt Ltd
Jabalpur
02.2023 - Current
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Greeted customers and addressed their needs in a professional manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Resolved customer complaints in an efficient and courteous manner.
- Ensured that all customer inquiries were handled promptly and accurately.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
- Adhered to all safety regulations while performing vehicle inspections or servicing procedures.
- Promptly responded to customer inquiries via phone, email or in person.
- Participated in ongoing training activities related to automotive technology advancements.
Service Advisor
Shubh Motors Pvt Ltd
Jabalpur
03.2013 - 01.2023
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Service Advisor
Standard Auto Agencies
Jabalpur
03.2009 - 12.2012
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Maintained records of customer interactions and transactions.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Prepared invoices for services rendered and collected payments from customers.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Developed strong relationships with customers by providing exceptional customer service.
Education
Bachelor of Arts - Arts
PG College ,Nasinghpur
Narsinghpur05-2008
Skills
- Clerical Support
- Computer Skills
- Cost Estimation
- CRM Software
- Service Recommendations
- Service Estimates
- Quality Control
- Repairs Scheduling
- Customer Retention
- Customer Service
- Technical knowledge
- Excellent Communication
- Warranty Claims Process Management
- Records Management
- Mechanical Aptitude
- Multitasking and Organization
- Handling Customer Complaints
- Performance Goals
- Service Scheduling
- Customer Relationship Management
- Account Management
- Customer consulting
- Relationship Building
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Certification
- SSQS Bronze Certified
Training And Skill
- Basic ,Advance Training Done At MSIL
- Soft Skill Introductory and SA process Done at MSIL
- New Model Training Done at MSIL
References
References available upon request.
Timeline
Service Advisor
Standard Motocorp Pvt Ltd
02.2023 - Current
Service Advisor
Shubh Motors Pvt Ltd
03.2013 - 01.2023
Service Advisor
Standard Auto Agencies
03.2009 - 12.2012
Bachelor of Arts - Arts
PG College ,Nasinghpur
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