Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Upendra A Kadam

Upendra A Kadam

Ghatkopar East

Summary

Dynamic Sr. Travel Consultant with Riya Travel & Tours, adept at securing competitive fares and enhancing client satisfaction through effective complaint resolution. Proven expertise in flight booking and hotel reservations, complemented by a collaborative approach and meticulous attention to detail, driving successful travel solutions for corporate clients.

Overview

19
19
years of professional experience

Work History

Operations Manager

Al hind Tours & Travels Pvt Ltd.
Mumbai
03.2025 - Current
  • Managed daily operations, ensuring consistent service delivery and customer satisfaction.
  • Supervised staff performance, providing ongoing training to enhance skills and service quality.
  • Enhanced customer service by resolving client issues promptly.
  • Collaborated with vendors to negotiate service agreements, optimizing terms for operational needs.

Sr Consultant

Yatra Online PVT LTD
Mumbai
07.2019 - 06.2020
  • Coordinated domestic and international travel logistics for group events, ensuring seamless execution.
  • Managed issuance, cancellation, refunds, and payments, streamlining processes for efficiency.
  • Booked international and local travel and hospitality arrangements.
  • Engaged with customers to encourage repeat business.
  • Developed discount programs to improve sales.
  • Provided clients with information about fares and itineraries.
  • Updated client profiles for follow-up purposes.
  • Developed discount programs to improve sales.
  • Guided clients on travel arrangements.
  • Addressed complaints and managed refunds effectively.

Sr. Travel Consultant

Riya Travel & Tours (I) PVT LTD
04.2007 - 06.2019
  • Worked on all international sector reservation ticketing re-issuance cancellation refund for agents B TO C clients.
  • Initiated domestic reservation ticketing, including fare quotations, re-issuance, refunds, and group bookings.
  • Secured competitive fares and seat allocations from various airlines for recruitment movement in gulf sectors.
  • Coordinated travel, accommodation, and currency needs for corporate clients while working as back office and implant staff.
  • Functioned as implant staff for GEP LTD, managing travel requirements and improving client service.
  • Assisted Euronet with travel arrangements and client services.
  • Worked as implant for Sun Pharma LTD

Education

IATA Foundation -

01-2007

Appeared T. Y. B.com -

K. V. Pendharkar College
Dombivali, E, Mumbai

Skills

  • Logistics management
  • System proficiency
  • Customer complaint resolution
  • Attention to detail
  • Conflict resolution
  • Collaborative teamwork
  • Positive demeanor

Languages

English
Beginner
A1
Hindi
Beginner
A1
Marathi
Beginner
A1

Timeline

Operations Manager

Al hind Tours & Travels Pvt Ltd.
03.2025 - Current

Sr Consultant

Yatra Online PVT LTD
07.2019 - 06.2020

Sr. Travel Consultant

Riya Travel & Tours (I) PVT LTD
04.2007 - 06.2019

IATA Foundation -

Appeared T. Y. B.com -

K. V. Pendharkar College
Upendra A Kadam