Upmanyu Khajuria
Gurugram
Summary
Finance and Data professional with 7+ years of experience across Fintech, Retail & Automotive Industry in Indian and Irish Markets. Cross-functional collaborator with in-depth knowledge & extensive experience in E-Wallet Systems (Merchants Onboarding and Digital Payments), Fraud Prevention & Analysis, Sales, Business and Customer Operations. Highly educated with a master’s degree in finance & Data Analytics, having excellent knowledge of Business Operations and Compliance. Hands-on experience in MS Office, SQL, Data visualization tools like Tableau.
Currently looking for new opportunities in Analytics: Fraud, Payments, and Business roles.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Operation Executive
The AA Ireland
Dublin
10.2021 - 03.2023
- Created automated Productivity trackers to help track monthly and month to date targets for both CVRT and NCT process to meet the targets set by RSA (Irish Govt Entity).
- Planning and coordinating all activity to proactively manage and monitor the performance of against the agreed contract SLA's.
Resulted in overall Increase in month-on-month Target and process improvisation. - Technical reporting using In-house tools.
- Assisted in Creating an automated schedule mapping, using geo location, for the technical inspectors by data creation from different files using Spotfire.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Real time reporting and update for B2B clients.
- Continuous process improvisation and simplification where possible, ensuring adequate coverage matching the workload trends.
- Closely monitored operations, ensuring timeframes, quantities and regulations were followed.
- Providing excellent customer service and other ad hoc duties.
Supervisor- Sales Assistant
Centz Stores
Dublin
08.2018 - 10.2021
- Assisted the store Manager & Area loss Manager during internal audit to prevent stock loss & Internal Fraud.
- Liaison with Garda regarding investigations in external theft and other ad hoc admin duties
- Supervising the team by providing training in company policies, Merchandising and other ad-hoc duties.
- Ensuring date checking, stock-rotation and other important procedures are being followed.
- Acting as a reasonable key holder in protecting company assets.
- Trained staff in till management practices including reviewing and reconciling daily transactions.
- Monitored compliance with workplace policies and safety objectives.
- Achieved results by working with staff to meet established monthly and yearly targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Fraud Analyst
One Mobikwik Systems Pvt Ltd
Gurugram
07.2015 - 01.2018
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Effectively managed Fraud at payment level by taking Pro-Active Approach with constant transaction monitoring of Customer accounts before pay-outs.
- Introduced new and effective techniques to streamline process by implementing them as standard operation procedures (SOP's) & KPI.
- Implemented Flagging rule function in the process using predictive analysis on historic data, which helped in increase in fraud detection.
- Active Screenings of Merchants before On-Boarding and steps to mitigate Merchant Risk.
- Liaison with different departments, third parties, Banks, and Law Enforcement Agencies in issues related Fraud Escalations.
- Created new Risk Investigation Process from the scratch, to prevent fraud losses in Loyalty Programs and other offers live at Marketing end using data available and strategic risk investigations.
- Introduced new KFP's and Risk checks , which resulted in 30% fall in overall fraud at cashback and loyalty offers.
- Lead, Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk under new Risk Investigation Process.
- Liaison with different departments, third parties, Banks, and Law Enforcement Agencies in issues related Fraud Escalations.
- Provided excellent Customer Support by Solving Fraud related Customer queries over phone as well as face to face via Walk ins.
Education
Master of Science - Data Analytics
Dublin Business School
Dublin, Ireland 04.2018 - 10.2019
MBA - Finance
Amity University
India 01.2015 - 12.2016
Skills
Process improvements
MS Office
Analytical and Critical Thinking
SQL
Data Visualization- Tableau
Fraud detection
Data analysis
Teamwork and Collaboration
Timeline
Operation Executive
The AA Ireland
10.2021 - 03.2023
Supervisor- Sales Assistant
Centz Stores
08.2018 - 10.2021
Master of Science - Data Analytics
Dublin Business School
04.2018 - 10.2019
Fraud Analyst
One Mobikwik Systems Pvt Ltd
07.2015 - 01.2018
MBA - Finance
Amity University
01.2015 - 12.2016