Product Manager with 2.9 years of experience in API and Microservices, Payment Gateways, Funds Transfer, Bill Payments, Cards and Loans, Accounts and Deposits, Adobe Analytics, Production Issues, Compliance, and Ombudsman Cases.
Overview
3
3
years of professional experience
Work History
Product Manager
ICICI
Bengaluru
12.2022 - Current
Managing a team of 14 members and handling the portfolios that are provided in the summary to deliver the projects on time.
Led the development of a common microservices platform to deliver the APIs to the front-end channels.
Based on the information architecture, I improved the UX for the portfolios that are mentioned above.
Collaborating with stakeholders to finalize product features and approaches, overseeing the release of services in User Acceptance Testing (UAT) to Production Environments.
Ensured timely delivery and testing of services in the UAT environment, along with prioritization, sprint planning, and backlog management.
Integrated the monitoring tools, like Dynatrace, in order to monitor the services of the RIB application and alert messaging of the RIB services to ensure the optimal uptime and reliability of the services in the application.
Analyzing and identifying the dropouts in the customer's journey from Dynatrace, and improving the business by fixing the issues.
Quick and correct decision-making during the system's burning issues resolved them on priority.
Adhered to compliance and regulatory norms of different banking products in retail internet banking.
Education
Master of Science - Mathematics And Computer Science
IIT Hyderabad
Hyderabad, TG
06-2023
Bachelor of Science - Mechanical Engineering Technology
IIT Bhubaneswar
Khurda, OR
06-2021
Skills
Backend architecture design
Data Analytics
Power BI
Project planning and management
Sprint planning
Agile and Scrum methodologies
Adobe Analytics
API development
Dynatrace
UI/UX
UML diagrams
Troubleshooting and QA
Projects
Login with QR Code :: Allowing the customers to login into Retail Internet banking with QR Code. This had a huge response from a lot of customers who forgot their user ID and password, and it resulted in converting 8% of the inactive customer base to active
Smart Lock :: Orchestrated the deployment of the RIB Smart Lock feature, resulting in 27% decrease in unauthorized transactions and achieved a milestone of 10,000 successful locks within first month of the launch.
NPCI-IBMB Integration in the PG :: Implemented the new flow for IBMB in the ICICI Payment Gateway, where all the transactions will be monitored and routed by the NPCI, expecting a stable monthly revenue of 25 Crores.
Smart Checkout Transactions :: Developed the flow where customers can directly do the transactions with fingerprint if the iMobile APP is installed on the Users Mobile device, and conquered a constant business of 1 Cr per month.
Quick Checkout Transactions :: Launched the flow where users can do the transaction without redirecting to ICICI PG, if they are registered for Quick checkout. So far, we have dragged a 2 Cr quarterly revenue share in the market
FASTag Vahan Validation :: Implemented the FASTag Vahan Validation in the ICICI FASTag flows and generating 5lacs revenue monthly.
Pay Via QR Code & Push Notification :: Introducing the QR Code & Push Notification based Payment method at the Non-logged in section of the ICICI Payment Gateway, and at the logged in section of the Funds Transfer. Targeting to cross 5 crore in the first month of the launch
iPay Multiple Transactions :: Introducing the feature where a user can do the Multiple transactions in a single go with single authentication.
Split Expenses :: Introducing the feature where a user can split the expenses among his/her friends or family members. Grabbing the attention of non-ICICI customers to become members of ICICI, expecting 10,000 new customers to bank on a monthly basis
Achievements
Developed and Maintained 180+ APIs for the ICICI bank, enhancing reusability across digital channels and internal applications, showcasing a track record of impactful product development.
Mastered an innovative solution in Login Mechanism by introducing "Login with QR" which resulted in increase of login count by 16%. I am happy to announce that, I am the first person who launched the QR based Login in the Banking sector.
Enhanced the FASTag SI Setup and increased in the business by 7%.
Identified and fixed the fallouts in the Payment gateway, which increased the business revenue by 5%.
Introduced the Pay Via EMI Feature in the Payment gateway of ICICI, which has a good response from the customers and a revenue generation to the bank.
Timeline
Product Manager
ICICI
12.2022 - Current
Master of Science - Mathematics And Computer Science
IIT Hyderabad
Bachelor of Science - Mechanical Engineering Technology