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Dedicated and detail-oriented professional with extensive experience in leveraging Microsoft Dynamics 365 CRM to enhance sales, marketing and customer service processes and optimize customer relationships. Skilled in configuring and customizing D365 CRM to align with business requirements and deliver tailored solutions. Possess excellent communication and problem-solving abilities

Driven professional with a proven track record in customer relationship management and client retention strategies, honed at Recovery Works NW. Excelled in compassionate communication and performance tracking, significantly enhancing customer satisfaction and operational efficiency. Demonstrates strong ethics and empathy, ensuring high-quality service delivery and fostering lasting client relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Dynamic IT ELEAD CRM specialist and entrepreneur with a proven track record at GEMPACT/LEAN DIGITAL SERVICES, adept in CRM software proficiency and exceptional communication. Spearheaded migrant worker projects, enhancing legal migration by 30%. Expert in client retention strategies and multilingual communication, showcasing unparalleled problem-solving and interpersonal skills.

Proven leader in CRM and proposal management, notably at PRIME AE, where I spearheaded initiatives that significantly enhanced customer satisfaction and sales forecasting accuracy. Expert in CRM software and adept at fostering team collaboration, I consistently exceeded 80% recovery goals through innovative strategies and effective mentorship. My approach combines analytical thinking with interpersonal skills to drive continuous improvement and business growth. Experienced CRM Database Director with a strong background in managing projects, client relationships, and leading training sessions within the Architecture, Engineering, and Construction (AEC) industry. With a deep understanding of the proposal process as a marketing manager, I am keenly aware of the necessity of centralized information to streamline operations and improve business outcomes. Skilled in CRM database management, data migration, and workflow optimization, with proven success in collaborating cross-functionally, including partnering with finance teams on the Vision to Vantagepoint migration. Adept at providing group training, mentoring, and system administration while driving business development support. Recognized for strong organizational, leadership, and communication skills gained from diverse roles in insurance, education, and coordination.

Urbashi Nasrin

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CRM OFFICER

Associate of Arts - English Honours

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