URGEN DORJEE

Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.

Organized and builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

First-rate Team Leader with 10 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Microsoft Consumer Windows and subject matter expert on Software. Established reputation as sharp technology expert when working with customers to identify and deploy solutions.

• Supervised team of 20 technical team members.
• Achieved 100% productivity by introducing/creating Software for documentation tasks usually done through manual process by technicians.
• Resolved product issue through consumer testing.
• Achieved client target through effectively helping technicians doing one of one session with their data and underlined area improvements by providing an additional soft skill/technical materials.

Microsoft Certified Solution Developer