Urimi Roshini

Innovative Associative Software Engineer recognized for high productivity and efficient task completion. Skilled in Python, SQL and PL SQL methodologies, ensuring robust software solutions. Excel in team work, problem solving and adaptability, contributing to successful project outcomes

• Media
• Software and Platforms

• Caliber Experience, Life Science Industry, 59 months, Led the implementation of new requirements for a product named DMS(Document Management System) and QAMS(Quality Management System) collaborating with the Solution team and Clients, streamlining workflows, and boosting user experience by 100%., Engaged with functional industrial consultants as client partner teams, gathering requirements and explaining existing as is feature available in existing product and convincing the client teams., Took new role as Presales Specialist and helped sales team in demonstrating the complete product functionality to the clients and closed the deals., As a Customer Support lead, managed a team of 3 people in resolving customer issues across 2 applications with 15 different clients, significantly improving user support experience., Optimized workflows in the application for all the departments at client member support team, achieving and maintaining an SLA breach rate below 0.3%.
• Accenture, Brewery Industry, 34 months, Worked on project as Vendor Management Specialist working with different vendors of client for individual applications as a business analyst., Engaged with all the vendors for different requirements and issues reported by the client business partner teams., Worked with vendors and client business partners closely by conducting monthly governance calls with vendors and business partner team., Working on the areas of new demands and identified many areas of improvement on both client vendors and client business side which helped the business., Part of Problem Management and Change Management activities aligning to client processes and documentation., Awarded with Apex award for H2 2023 for receiving good appreciations and feedback from client team.