Urmila G

Organized and motivated employee eager to apply time management and organizational skills in various environments. Adept at working effectively unsupervised and quickly mastering new skills.

• Have been a part of STARS (Surfacing Team Anecdotes for Recognition & Support) program that consists of a SIM-based intake mechanism that collects anecdotes highlighting successes, smile stories, experimentation, and partner enablement stories from each Customer Trust team.
• Took the ownership of updating weekly WBR (Weekly business review)for ongoing OTAs(Over the Air updates for Amazon devices) and their respective callout on Asana.
• Have been a part of creating Feedback Revision Model to redress customer experience which helped in identifying root causes of negative responses by customers and preparing detailed analysis of the data.
• Worked on a project along with the US and Cork team members related to the usage of Heartbeat filters and how it adds value while using them.