Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Urmila Pathania

Senior Account Manager - Integrate logistics (IBS)
Bengaluru,KA

Summary

Skilled Manager with Proven Track Record in Managing Complex Supply Chains, Reducing Costs, and Enhancing Service Delivery.Specializing in Supply Chain Optimization Transportation Efficiency.

Strong analytical acumen with the ability to make prompt decisions under high-pressure situations. Innovative Logistics professional with a passion for leveraging technology and data to drive operational excellence. Experienced in developing and implementing cutting-edge solutions for logistics challenges, including route optimization and process automation. Demonstrated success in managing large-scale projects and achieving measurable improvements in efficiency and cost-effectiveness


Overview

9
9
years of professional experience
2
2
Certifications

Work History

Sr. Account Manager - Integrated Logistics

Maersk Line India Pvt Limited
10.2022 - Current

1.Managing 15 Key Clients in Renewable and Technology Sectors: Overseeing Portfolios of Up to 20,000 FFE, 40,000 CBM, 10,000 Tons, 70000 shipment Annually, with Expertise in Warehousing and Transportation .

2. Managing a portoflio on USD 100 Million by leading renewable subvertical for Solar and project logistics .

3. Developed visibility platforms for external stakeholders to monitor KPI performance, on-time delivery (OTD), and support operations, finance, and customer experience functions.

4. Customer-Centric Strategist: Crafting Tailored Value Propositions by Deeply Understanding Client Pain Points and Supply Chain Goals

5. Designed and implemented strategic business plans to support client operations, achieve cost reduction, and enhance supply chain processes.

6. Developing multimodal solutions for clients through ocean, air, consolidation, sea-air, warehousing, CFS, and domestic transportation to optimize routing.

7. Proactively studying and analyzing trends in SCFI, Xeneta, and CTSI to communicate market trends more effectively.

8. Developed visibility platforms for external stakeholders to monitor KPI performance and on-time delivery (OTD), while supporting operations, finance, and customer experience function.




National Key Account Manager

Kuehne + Nagel
01.2021 - 09.2022

1. Worked with cross-functional teams, including global and regional account managers, to support business needs and manage suppliers and customers in international trade, both commercially and operationally

2. Led 5 projects, overseeing commercial negotiations, implementation, SOP design, and continuous improvement, in collaboration with project management teams to support business units covering 25 plus countries .

3. Contributed to strategic planning efforts designed to inform the ongoing growth of national key account management division.

4. Identified new business opportunities through market research and competitive analysis, driving revenue growth.

5. Responsible for commerical decisions and procurement of the accounts managed at PAN india level .

6. Functional consultant for control tower projects, specializing in dashboard development, process implementation, real-time alerts, and API connectivity/interfaces.


Program Manager - Key Accounts

CEVA Logistics India Private Limited
05.2016 - 12.2020

1. Managed a customer portfolio valued at $25 million annually across India in the automotive and industrial sectors, handling 7,000 tons of air freight, 25,000 CBM, and 4,000 FFE.

2. Led a team of 4 professionals across finance, performance management, and customer success functions for 3 years, supporting various projects.

3. Focused on setting up consolidation for China and Germany inbound and outbound shipments to optimize container utilization for 10,000 CBM. Established a dedicated BSA from FRA to India to support a weekly load capacity of 50 ton.

4. Collaborated with business leadership and stakeholders to set priorities based on business needs, resource capacity, and risk exposure.

5. Responsible for reviewing carrier and vendor performance using internal SCM tools such as CargoWise and Salesforce. Managed monthly, quarterly, and annual business reviews to assess KPIs, penalties, cost reduction methods, and LSP performance.

6. Developed and maintained logistics workflows, procedures and reports. Built teams to address project goals and objectives for multiple projects.

7. Improved program efficiency by streamlining processes and implementing time-saving solutions.

8. Implemented various cost-saving methods for customers and developed value propositions as an SCM and 4PL partner to support projects at an individual level.

Customer Relationship Manager

MGH Logistics India Private Limited
04.2015 - 04.2016

1. Completed a 2-month management trainee program under the Branch Manager, gaining experience in logistics operations, documentation, field sales, key accounts, and backend processes

2. Led a 6-month project for Metro Cash and Carry, managing their ocean business from Asia to India by overseeing 2,000 FFE and 2,000 CBM for both LCL and FCL shipments

3. Collaborated with overseas agents, airlines, co-loaders, CFS and shipping lines on rate procurement to support sales, customer service, and operations functions.

4. Managed trade lanes for India-Bangladesh trade and vice versa, while actively identifying and supporting new opportunities to enhance the business model.

Education

Bachleor of Commerce - Sales And Marketing Education

Christ University
Bengaluru, India
04.2001 -

High School Diploma -

Army Public School
Bengaluru, India
04.2001 -

Skills

Logistics management

Project management

Revenue Generation

Sales planning

Change management

Negotiation

stakeholder management

Global supply chain

Cost reduction

Trade management

Forecasting abilities

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Advanced (C1)

Certification

Certified in principal and statistical data analysis

Timeline

Sr. Account Manager - Integrated Logistics

Maersk Line India Pvt Limited
10.2022 - Current

National Key Account Manager

Kuehne + Nagel
01.2021 - 09.2022

Program Manager - Key Accounts

CEVA Logistics India Private Limited
05.2016 - 12.2020

Customer Relationship Manager

MGH Logistics India Private Limited
04.2015 - 04.2016

Certified in principal and statistical data analysis

07-2013

Certified in corporate soft skills and leadership training

01-2012

Bachleor of Commerce - Sales And Marketing Education

Christ University
04.2001 -

High School Diploma -

Army Public School
04.2001 -
Urmila PathaniaSenior Account Manager - Integrate logistics (IBS)