Urmila Taye
Spa Guest Relation Executive
Mumbai
Summary
Dynamic Guest Relation Executive with a proven track record at Zivaya Wellness, enhancing customer satisfaction through innovative solutions and streamlined communication. Expert in aromatherapy and customer consultation, I foster long-term client relationships while mentoring junior staff to cultivate future leaders. Committed to delivering exceptional service and organizational performance.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Guest Relation Executive
Zivaya Welness
01.2025 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
Senior Spa Therapist
The Leela
03.2024 - 12.2024
Senior Spa Therapist
Avadh Utopia
11.2020 - 08.2023
- Cultivated calming spa atmosphere through cleanliness and design.
- Introduced cleanliness inspection program for treatment rooms.
Beautician
BBlunt Salon
02.2018 - 01.2020
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
Spa Therapist
Hibiscus
11.2016 - 01.2018
- Maintained client treatment records and designed long-term care programs for return customers.
Education
6th Months Course - Welness
Sbj Centre of Excellence Institute
Greater Noida 04.2016 - 11.2016
10th Pass - English Medium
Govt Sec School Paglam
Paglam Arunachal Pradesh 07.2005 - 03.2015
Skills
Aromatherapy master
undefinedTimeline
Guest Relation Executive
Zivaya Welness
01.2025 - Current
Senior Spa Therapist
The Leela
03.2024 - 12.2024
Senior Spa Therapist
Avadh Utopia
11.2020 - 08.2023
Beautician
BBlunt Salon
02.2018 - 01.2020
Spa Therapist
Hibiscus
11.2016 - 01.2018
6th Months Course - Welness
Sbj Centre of Excellence Institute
04.2016 - 11.2016
10th Pass - English Medium
Govt Sec School Paglam
07.2005 - 03.2015
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