Urmila Ramesh koli
Mumbai,Maharashtra
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work History
Customer Operations Executive
RIGVEDTECH (for brand -Jio Payments Bank)
Mumbai, India
07.2022 - 06.2023
- Jio Payments Bank is an Indian payments bank, which started operating in 2018 and is owned by Reliance Industries.
- I organised database to track business contacts ,was asked to commended for attention to Detail, Accuracy and Give resolutions to customers. Update KYC forms and client profiles according to policy requirements.
- Managed the data on software - Ops Portal, SAP, Outlook, Citrix, Novelvox.
- Worked with 3 Makers, 2 Checkers & Manger.(Members of 9 colleagues)
- Extra software worked on - Excel, Paint, Microsoft office.
- Developed targeted advice for decision-makers on how best to reach target consumers and build awareness.
- Developed holistic advertising strategies to achieve revenue and awareness goals.
- Conducted market research to understand customer base and enhance products.
- Crafted campaigns using market understanding, consumer analysis, and advertising psychology.
Customer Service Associate
Qconneqct ( for brand- Purvankara )
Mumbai, India
06.2022 - 07.2023
- Learned what real estate in detail.
- Selling the brand to the customer and arranged appointments for field visits.
- Helped to increase customer retention by 20% through outstanding customer-centred care.
- Applied excellent working knowledge of sale of flats(rk,rbh,2bhk& many more) to confidently address technical customer queries with expertise.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
Monitoring Executive
Mirum (Social Wavelength) Digit(For-Bajaj Finserv)
Mumbai, India
03.2022 - 05.2022
- Mirum is a borderless agency of over 2,500 digital savants, storytellers, makers and relentlessly curious minds
- Used specialized tools, such has sales force & many more to generate search results for our client brands.
- Resolutions were given to the customers related to the custoer requirement.
- Learnt about Loans, EMI dates, Foreclosure & many more .
- Partnered with advertising teams to develop branded messaging.
- Prepared clear, on-point speeches for senior leaders and worked with executives on interview preparation.
- Connected with influential politicians and industry leaders to achieve PR goals.
- Commissioned public opinion research, analysed findings and used insight to inform promotional campaign strategy.
Customer service representative
Choice Connex (For brand- Mahanagar Gas.Ltd)
Mumbai, India
01.2021 - 12.2021
- Resolved the queries of customer with proper resolution & provided services
- Handled 70 + calls a day.
- Learnt about how to tackle evrey type of customer in different way of using communication skills & Built confident .
Assistant teacher
Ryan Christian School
Navi mumbai, India
01.2019 - 07.2021
- Responsible for ensuring that all students fully comprehended the taught curriculum and provide support to students who required extra guidance
- Worked closing with other teachers to ensure all avenues off the curriculum are met and delivered lessons to students.
- Adopted distinctive teaching, methodologies, documented all lessons, organised healthy group discussions and mentored troubled students.
- Reported on students' progress, achievements and behaviour.
- Set and communicated practical learning and development goals by developing individual education plans
Assistant Teacher
G V Pant high School
Mumbai, Maharashtra
11.2018 - 01.2019
- Managed challenging behaviour effectively, reducing classroom incidents to maintain positive learning environments.
- Helped students to achieve target grades through continuous curricular support and motivation.
- Worked with teachers to uphold behaviour management policies.
- Identified and catered to pupil needs by creating tailored action plans with teachers, students and parents.
- Delivered learning support on remote basis through Zoom and Google Classroom.
- Provided administrative support by photocopying worksheets, typing correspondence and filing exam results.
Assistant Teacher
New Model English High School
Mumbai, India
01.2017 - 01.2018
- Managed challenging behaviour effectively, reducing classroom incidents to maintain positive learning environments.
- Helped students to achieve target grades through continuous curricular support and motivation.
- Worked with teachers to uphold behaviour management policies.
- Identified and catered to pupil needs by creating tailored action plans with teachers, students and parents.
- Safeguarded children's welfare at all times.
- Delivered targeted reading sessions for small groups of students with additional educational needs.
Teacher Intern
Bhavna trust
Mumbai, India
08.2018 - 09.2018
- Instructed groups of students and directly mentored individuals in classroom setting.
- Inspired pupils to engage in and explore new concepts related to course content.
- Developed interventions for students currently struggling or at risk of falling behind.
- Stimulated critical thinking through effective questioning.
- Developed creative, varied curriculum to meet diverse student needs.
- Gained exposure to different school settings and teaching roles.
Education
Bachelor - Arts
IDOL,Mumbai university
Mumbai, Maharashtra 05.2019 - 12.2021
Diploma - Elementary Education (D El Ed)
Chembur Sarvankash Shikshan Mahavidyalaya
Mumbai, Maharashtra 11.2016 - 10.2018
Higher secondary education - Science-
SRP & Junior College
Mumbai, Maharashtra 06.2014 - 05.2016
Secondary education -
St. Sebastian's High School
mumbai 01.2001 - 08.2013
Skills
- Process improvements
- Excel proficiency
- Lesson planning
- Course development
- Skills gap analysis
- Attention to detail
- Analysis
- Research
- Customer service
- Management
- Critical thinking
- Self-monitoring techniques
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Certification
- Digital Marketing 101
- Marathi language examination.
- Elementary grade drawing examination.
- Maharashtra state certificate in information technology(MSCIT)
- Diploma course in functional English
- Certified Advanced office Automation &graphics
- Tally ERP 9
Languages
English
Intermediate
Hindi
Advanced
Marathi
Native
Timeline
Customer Operations Executive
RIGVEDTECH (for brand -Jio Payments Bank)
07.2022 - 06.2023
Customer Service Associate
Qconneqct ( for brand- Purvankara )
06.2022 - 07.2023
Monitoring Executive
Mirum (Social Wavelength) Digit(For-Bajaj Finserv)
03.2022 - 05.2022
Customer service representative
Choice Connex (For brand- Mahanagar Gas.Ltd)
01.2021 - 12.2021
Bachelor - Arts
IDOL,Mumbai university
05.2019 - 12.2021
Assistant teacher
Ryan Christian School
01.2019 - 07.2021
Assistant Teacher
G V Pant high School
11.2018 - 01.2019
Teacher Intern
Bhavna trust
08.2018 - 09.2018
Assistant Teacher
New Model English High School
01.2017 - 01.2018
Diploma - Elementary Education (D El Ed)
Chembur Sarvankash Shikshan Mahavidyalaya
11.2016 - 10.2018
Higher secondary education - Science-
SRP & Junior College
06.2014 - 05.2016
Secondary education -
St. Sebastian's High School
01.2001 - 08.2013
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