Urvashi

- Team Lead

• Managed resource allocation to optimize project outcomes.
• Conducted manual and automated audits to ensure compliance and accuracy.
• Developed monthly dashboards for GSO to track key metrics.
• Shortlisted, interviewed, and hired new employees to strengthen team capabilities.
• Created and maintained documentation for new projects, ensuring relevance and accessibility.
• Facilitated access for multiple tools including SmartCapture, GRV, and MAP tools.

- Project manager

• Collaborated with clients and engaged stakeholders to deliver tailored IT solutions that supported business objectives.
• Lead a team responsible for cleaning, checking, and standardization processes while maintaining high-quality data related to the inventory
• Manage data integration from various sources and platforms, ensuring consistency and reliability for analysis purposes at the same time.
• Managing master data, including creation, updates, and deletion.
• Provide quality assurance of imported data, working with quality assurance analysts if necessary.
• Provide leadership, guidance, and training to the data operations and analysis team, fostering a culture of collaboration and quality with this in mind.
• Prepare and present reports and visuals to communicate findings and recommendations to stakeholders and senior management accordingly.
• Collaborate with IT teams to improve data infrastructure, including selecting and implementing appropriate tools and technologies, in addition.
• Helping develop reports and analyses.

• Led account transitions and facilitated knowledge transfer to new team members.
• Collaborated with technical specialists to deliver comprehensive solutions for US and UK clients.
• Monitored server performance and generated daily reports on system status.
• Utilized BMC Remedy and ServiceNow for Incident, Request, and Change Management.
• Created and updated documentation for new projects while revising existing materials.
• Oversaw server monitoring through UIM, SMARTS, SolarWinds, SCOM, and Lejnsm.
• Managed orchestration of BOTs for streamlined operations.
• Coordinated with cross-functional teams to resolve technical issues and support project transitions.

• Generated tickets using ticketing tools for specific requests and incidents.
• Monitored and maintained ticketing tools, including HPSM, BSM, and HPOM.
• Managed downtime for planned activities within application and infrastructure teams.
• Handled alerts related to disk space utilization and link status.
• Created reports, including monthly dashboards, daily updates, and trackers.
• Initiated outage creation for nodes to suppress unnecessary alerts.
• Collaborated with cross-functional teams to resolve internal and external customer issues.