Urvashi Das
Network Problem Management Professional
Greater Noida,UP
Summary
- An experienced Network Security Professional with an overall experience of 5.5 years in handling network security issues for clients across the globe using various security platforms.
- Experienced in Network Handling.
- Knowledge in CCNA Security.
- Expertise in threat detection, mitigation and management. Eager to contribute in a senior-level IT security role.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
Work History
Intune Support Engineer
Concentrix India Pvt Ltd
Gurgaon, Harayana
12.2021 - 03.2022
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Established network specifications and analyzed workflow, access, information and security requirements.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
Senior IT Support Engineer
BT Global Services Pvt Ltd
Gurgaon, Harayana
04.2016 - 06.2021
- Established and monitored key performance metrics to verify consistent compliance with important networking standards.
- Oversaw company's entire network and related policies covering use, maintenance and infrastructure.
- Employed strong team management and task prioritization skills to streamline project turnaround times and meet tight deadlines.
- Improved network operation by incorporating new technologies into existing designs.
- Worked on methodology for porting all current BFT-BFB based networks to CBT based network using BT-Openreach proprietary tools and methodology. Designing the FTTP network as per the agreed proposals with site developers. Delivering the designed FTTP network in planned manner.
- SPOC (Single point of Contact) for all the addressing issues and high-level escalations.
Senior Customer Support Executive
Arvato Bertelsmann India Pvt Ltd
Gurgaon, Haryana
05.2014 - 02.2016
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Audited customer support procedures and collaborated regionally to promote standardization across offices.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Maintained consistent communication with leadership team to manage customer service effectiveness by monitoring performance and assessing metrics.
- Listened to customers' questions and concerns to provide answers or responses.
Education
Bachelor of Science - B.Tech (Mechanical Engineer)
Skyline Institute of Engineering & Technology
Greater Noida 09.2009 - 07.2013
Bachelor of Science - Intermediate
S.G.Public School
Varanasi 03.2008 - 06.2009
High School -
Dayawati Modi Academy-5
Varanasi 05.2006 - 06.2007
Skills
Network security architecture
Subnetting expertise
Internet Protocol Suite (TPC/IP)
Fixed wireless networks
Network security systems
LAN switching technologies
Accomplishments
- Got “BT Openreach Star Award” for my performance which is a Service Level Award in British Telecom.
- Associate of The Month, 1st quarter of financial year 2017.
- Awarded 2 consecutive “Brilliant Rating” for the Financial Year 2017-2018.
- Within 12 months of work experience got the opportunity to learn basics of network design and RFS for team support from Onshore SME and was promoted to next level for handling complex BAU issues.
- Rewarded with R&R (Rewards and Recognition Certificate).
- Awarded Quality Excellence Certificate
Timeline
Intune Support Engineer
Concentrix India Pvt Ltd
12.2021 - 03.2022
Senior IT Support Engineer
BT Global Services Pvt Ltd
04.2016 - 06.2021
Senior Customer Support Executive
Arvato Bertelsmann India Pvt Ltd
05.2014 - 02.2016
Bachelor of Science - B.Tech (Mechanical Engineer)
Skyline Institute of Engineering & Technology
09.2009 - 07.2013
Bachelor of Science - Intermediate
S.G.Public School
03.2008 - 06.2009
High School -
Dayawati Modi Academy-5
05.2006 - 06.2007