Urvashi Mishra
Solution Architect
Pune
Summary
Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 6.4 years of experience in similar roles.
Overview
6
6
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Solution Architect
Coupa Softwares
Pune
12.2021 - Current
- Guided and influenced existing partners on recommended upgrades and enhancements to integrated solutions.
- Working with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Collect and analyze customer data, modeling the customer problem in advanced optimization powered packages.
- Understand key client performance levers (on-time delivery, cost, feasibility, etc.) and strategies to improve these metrics.
- Formulate and apply mathematical modeling, linear optimization, simulation and data analysis expertise to help solve a business problem and interpret information that assists management with decision making, policy formulation, or other managerial functions.
- Provide both creative and structured analysis to identify performance improvement opportunities and effectively communicate findings with clients.
Lead Purchase and Procurement
Wolters Kluwer
Pune
02.2020 - 12.2021
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Leading and developing a team, responsible for overall direction, performance management, coordination and evaluation of the team.
- Leading site level initiatives, primary owner of procurement operations and managing functional responsibilities that impact overall site, like performance and P2p for ERPs
- Managing SLA for Coupa productivity for Tier-1 and Tier-2 tickets, Travel and expense and supplier support works types.
- Develop KPI and achieve performance goals and objective in the line with the network wide vision and goals.
- Maintaining dashboards of key parameters for the seniors management through Power BI. Planning and management through PowerPoint, WS Word and Excel.
- testing for smoke, functional and performance testing of the applications and logging bugs on JIRA.
Resolution Specialist(Team Lead)
Amazon.com
Pune
10.2015 - 10.2019
- Used coordination and planning skills to achieve results according to schedule.
- Led projects and analyzed data to identify opportunities for improvement.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Successfully delivered the targets assigned for the new projects SOUT-clearing the backlog in a month's time.
- Leading shrinkage, PTL, PRR and CHT project for the RS Org-managing the Resolution specialist team in NA.
- Training new hires, quality audits, planning and preparing process documents. Managing and monitoring Service level, Aux adherence with transition team and guided them.
- handled day-to-day running of NA, CA chat email and chat and call processes, ensuring high level of productivity and progression.
Education
B.E. - Electrical, Electronics And Communications Engineering
University of Pune
PuneSkills
Coupa
Team management
Database performance
Client communication
Systems design
Customer implementation
Process Analysis
Process improvement
Certification
Coupa Platform
Timeline
Solution Architect
Coupa Softwares
12.2021 - Current
Lead Purchase and Procurement
Wolters Kluwer
02.2020 - 12.2021
Resolution Specialist(Team Lead)
Amazon.com
10.2015 - 10.2019
B.E. - Electrical, Electronics And Communications Engineering
University of Pune