URVASHI NIGAM
Ahmedabad
Summary
Successful Territory Manager bringing strong history of exceeding product revenue and customer targets. Professional with a flair for looking out for different opportunities for revenue generation. Strong analytical skills. Dedicated to work and try to uncover the different ideas to get the revenue and opportunities in the sales. Anticipated outcomes in a very strategic and smart manner which help to transform the team to be the top-performer and influence and the change that drives efficiency and profitability.
Overview
8
8
years of professional experience
Work History
Territory Head, Responsibilities
H3 Pre-School
05.2021 - Current
- Strategizing effective and efficient sales plan based on regional demands.
- Direct communication with Clients for understanding requirements and concern.
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Data analysis for planning efficient sales implementations
- Monitoring & analyzing competitions with Conducting sales and Territory Manager training.
- Training for employees regarding sales strategy, products, and services provided by the company including Report preparation and presentation to Sales Director.
Product Advisor
Phoenix Business Advisory
10.2019 - 04.2021
- Outbound sales - Calling on assigned leads and Pre-Qualifying them on the basis of criteria set.
- Product Knowledge of Australia’s Business Visa Sub-Class series and their process.
- Arranging meetings for closure. Further pitching them about Phoenix Process and selling IAR (Initial Assessment Report) and achieving Monthly/Quarterly targets.
- Compliance with Phoenix policy and process. Active participation in events/ campaigns.
- Helped identify product gaps and opportunities to improve product position in market.
- Delivered prompt service to prioritize customer needs.
Team Leader
Reliance Resq
05.2018 - 03.2019
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
- Follow-up with technicians who were aligned to me as per the given daily SLA to ensure that the given target is achieved. Call completion from the technician's end through the procedure in the App, and documentation in CRM.
- I thrived my team to work hard and give their best to be the best asset for the company, ensure positive NPS for the services rendered by technicians.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Mentored and guided employees to foster proper completion of assigned duties.
- Held weekly team meetings to inform team members on company news and updates.
Customer Care Officer
Electronics World
12.2015 - 11.2016
- Coordinated timely responses to online customer communication and researched complex issues.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Outcall customers and explain the service plans offered by Godrej. Solve queries and give resolution.
- Kept accurate records of all customer interactions and transactions.
- Maintained and managed customer files and databases.
- Conducted surveys to determine customer opinion of products and services.
- Took ownership of customers issues to follow problems through to resolution.
Education
Bachelor of Science - Biotechnology
Natubhai V. Patel College of Pure And Applied Scie
Gujrat03.2017
Skills
- Communication Skill: It’s Important as it reflects the good impression of company and ourselves as well
- Customer Service: Accurate services provided to the customers & taken care of their feedbacks and we make sure to implement with proper changes
- Lead Management: Timely managed the leads, generating reports and Update them on a regular basis
Timeline
Territory Head, Responsibilities
H3 Pre-School
05.2021 - Current
Product Advisor
Phoenix Business Advisory
10.2019 - 04.2021
Team Leader
Reliance Resq
05.2018 - 03.2019
Customer Care Officer
Electronics World
12.2015 - 11.2016
Bachelor of Science - Biotechnology
Natubhai V. Patel College of Pure And Applied Scie
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