Urvashi
New Delhi
Summary
Dynamic Project Coordinator with a proven track record at organisation I have worked, adept at managing cross-functional teams and ensuring compliance across international projects. Skilled in project management and effective communication, I have successfully enhanced operational efficiency and client satisfaction through strategic planning and stakeholder collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Coordinator
HCL Tech
Gurgaon
07.2024 - Current
- Managed cross-functional teams for international projects, ensuring timely delivery and compliance with regional standards.
- Coordinated global stakeholders to meet tight deadlines across diverse work environments.
- Executed comprehensive project planning and documentation to facilitate seamless operations across time zones.
- Oversaw multiple projects with teams in Asia and the Americas, maintaining adherence to schedules.
- Directed resource allocation and cross-border vendor coordination for optimal project execution.
- Provided guidance and training to new staff on effective order management procedures.
- Collaborated with internal departments to monitor order statuses for improved efficiency.
Project Coordinator
British telecom
Gurgaon
07.2022 - 07.2024
- Ensured compliance with regulations and standards for projects across multiple regions.
- Conducted risk assessments to identify potential issues impacting project success.
- Developed and implemented project plans, establishing timelines and tracking progress.
- Facilitated stakeholder meetings to discuss project requirements and objectives.
- Provided direction and support to team members throughout project durations.
- Generated reports summarizing key performance indicators on a weekly, monthly, and quarterly basis.
Order Manager and Specialist
Concentrix
Gurgaon
07.2021 - 07.2022
- Managed end-to-end order processing for B2B clients, averaging over 500 orders monthly.
- Developed strategies to enhance efficiency of order handling activities.
- Maintained order status reports and dashboards for internal teams and stakeholders.
- Processed customer orders using SAP, ensuring compliance with SLAs.
- Collaborated with team members to streamline order fulfillment processes.
- Achieved improvements in operational efficiency and order accuracy, boosting client satisfaction.
Analyst
Teleperformance
Gurgaon
06.2020 - 07.2021
- Cultivated strong relationships with staff and management to enhance teamwork.
- Delivered exceptional customer service by addressing inquiries promptly and professionally.
- Recommended products and services tailored to customers' needs.
- Managed customer inquiries through phone, email, and chat channels.
- Maintained accurate records of customer interactions and transactions.
- Contributed feedback for improving overall customer experience.
- Facilitated training for new Customer Service Team members.
- Identified process improvement opportunities within team systems.
Education
Master of Business Management - MBA
UTTARANCHAL UNIVERISTY
Uttarakhand07-2024
Bachelor of Arts - BA Programme
DELHI UNIVERSITY
New Delhi08-2021
Skills
- Project coordination and management
- Project analysis and administration
- Public relations
- Team collaboration
- Time management
- Leadership
- Effective communication
- Critical thinking
Languages
- English, Fluent
- Hindi, Fluent
Affiliations
- Employee of the Quarter.
- Best Team Collaboration Award
Languages
English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Certification
- Project management Course
- Microsoft Power BI
- Microsoft Advanced Excel
- Microsoft Word
Work Location
On-SiteRemoteHybridTimeline
Project Coordinator
HCL Tech
07.2024 - Current
Project Coordinator
British telecom
07.2022 - 07.2024
Order Manager and Specialist
Concentrix
07.2021 - 07.2022
Analyst
Teleperformance
06.2020 - 07.2021
Master of Business Management - MBA
UTTARANCHAL UNIVERISTY
Bachelor of Arts - BA Programme
DELHI UNIVERSITY
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