Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Languages
Certification
Timeline
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Urvashi

Urvashi

New Delhi

Summary

Dynamic Project Coordinator with a proven track record at organisation I have worked, adept at managing cross-functional teams and ensuring compliance across international projects. Skilled in project management and effective communication, I have successfully enhanced operational efficiency and client satisfaction through strategic planning and stakeholder collaboration.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Project Coordinator

HCL Tech
Gurgaon
07.2024 - Current
  • Managed cross-functional teams for international projects, ensuring timely delivery and compliance with regional standards.
  • Coordinated global stakeholders to meet tight deadlines across diverse work environments.
  • Executed comprehensive project planning and documentation to facilitate seamless operations across time zones.
  • Oversaw multiple projects with teams in Asia and the Americas, maintaining adherence to schedules.
  • Directed resource allocation and cross-border vendor coordination for optimal project execution.
  • Provided guidance and training to new staff on effective order management procedures.
  • Collaborated with internal departments to monitor order statuses for improved efficiency.

Project Coordinator

British telecom
Gurgaon
07.2022 - 07.2024
  • Ensured compliance with regulations and standards for projects across multiple regions.
  • Conducted risk assessments to identify potential issues impacting project success.
  • Developed and implemented project plans, establishing timelines and tracking progress.
  • Facilitated stakeholder meetings to discuss project requirements and objectives.
  • Provided direction and support to team members throughout project durations.
  • Generated reports summarizing key performance indicators on a weekly, monthly, and quarterly basis.

Order Manager and Specialist

Concentrix
Gurgaon
07.2021 - 07.2022
  • Managed end-to-end order processing for B2B clients, averaging over 500 orders monthly.
  • Developed strategies to enhance efficiency of order handling activities.
  • Maintained order status reports and dashboards for internal teams and stakeholders.
  • Processed customer orders using SAP, ensuring compliance with SLAs.
  • Collaborated with team members to streamline order fulfillment processes.
  • Achieved improvements in operational efficiency and order accuracy, boosting client satisfaction.

Analyst

Teleperformance
Gurgaon
06.2020 - 07.2021
  • Cultivated strong relationships with staff and management to enhance teamwork.
  • Delivered exceptional customer service by addressing inquiries promptly and professionally.
  • Recommended products and services tailored to customers' needs.
  • Managed customer inquiries through phone, email, and chat channels.
  • Maintained accurate records of customer interactions and transactions.
  • Contributed feedback for improving overall customer experience.
  • Facilitated training for new Customer Service Team members.
  • Identified process improvement opportunities within team systems.

Education

Master of Business Management - MBA

UTTARANCHAL UNIVERISTY
Uttarakhand
07-2024

Bachelor of Arts - BA Programme

DELHI UNIVERSITY
New Delhi
08-2021

Skills

  • Project coordination and management
  • Project analysis and administration
  • Public relations
  • Team collaboration
  • Time management
  • Leadership
  • Effective communication
  • Critical thinking

Languages

  • English, Fluent
  • Hindi, Fluent

Affiliations

  • Employee of the Quarter.
  • Best Team Collaboration Award

Languages

English
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Certification

  • Project management Course
  • Microsoft Power BI
  • Microsoft Advanced Excel
  • Microsoft Word

Work Location

On-SiteRemoteHybrid

Timeline

Project Coordinator

HCL Tech
07.2024 - Current

Project Coordinator

British telecom
07.2022 - 07.2024

Order Manager and Specialist

Concentrix
07.2021 - 07.2022

Analyst

Teleperformance
06.2020 - 07.2021

Master of Business Management - MBA

UTTARANCHAL UNIVERISTY

Bachelor of Arts - BA Programme

DELHI UNIVERSITY

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Urvashi