Urvashi Parmar

• Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
• Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
• Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
• Generated operational reports for management on monthly schedule.
• Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

• Gathered and prepared sales materials in preparation for sales meetings.
• Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
• Prepared PowerPoint presentations and Word documents for sales presentations.
• Assisted customers with prompt and polite support in-person and via telephone.
• Communicated orders to vendors, scheduling carriers for pickup if needed.
• Worked with loss prevention in monitoring shopper behavior.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
• Researched new clients for sales team, inputting contact information into Salesforce.

Role & Responsibilities :

• Responsible for independently managing all day to day payroll activities of U.S Payroll including co-ordination with key internal teams to ensure an accurate and timely payroll on periodical basis.
• Process and issue employee paychecks and statements of earnings and deductions.
• Keep track of leave time, such as vacation , personal and sick leave for employees. Set up client accounts on leave accrual according to the company standards and inform them about the family paid leave as well as State & Federal Laws. Updating the balance leaves and prepare reports for individual business clients.
• End of the year tax filing and processed final payrolls with adjustments like 401k and other insurances, such as health insurance , dental and Roth 401k.
• Calculated salaries, rate changes, retroactive adjustments, overtime, bonus, vacation, termination and garnishments using [RUN] and [Work Force Now].
• Updated employee files with new details such as changes in address or salary levels. As well as guide employees on filing state and federal taxes. Hiring and Terminations were also included.
• Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
• Supported finance department payroll administration while monitoring reportable hours of full-time employees.
• Adjusted employee tax status along with information regarding withholding.
• Independently maintained 100% accuracy in transferring correct data from payroll spreadsheets into CRM system.
• Responded to employee questions and requests for information in timely and knowledgeable fashion.
• Implementation of payroll accounts and time and labor management tools and insurances.
• Prepared federal and state income tax returns for individuals, businesses, trusts, estates and non-profits.
• Remained educated in all current tax laws for both US and foreign countries.
• Also up-selling and cross-selling of HCM products to small business clients with 200 or more employees.
• Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database

• Sourcing and Recruiting healthcare professionals like doctors and nurses for the NHS
  (National Health Services UK). Conducting professional assessment, verification of
  skills, availability, compensation and willingness to work. Assigning them with part
  timely and permanent roles according to their availability.
• Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
• Specialized in recruiting well-qualified [Healthcare Professionals] in UK such as, AHPs , Nurses , Doctors , HCAs.
• Compile employee time, production, and payroll data from time sheets and other records.
• End to End recruitment including sourcing , screening , selection and on boarding of candidates. As well as compliance and time keeping management.
• Worked on various job boards like Career Builder , Monster , Indeed , LinkedIn and Facebook for sourcing.
• Conceptualized & implemented cost-effective recruitment strategies in coordination with the team.
• Administered the screening of 500+ resumes & took 120+ personal interviews to shortlist the candidates.
• Created and churned the data base for the team in order to get better results.
  
  

• Worked for Telstra Business Client Project.
• Created and optimized records management strategies to coordinate and protect information.
• Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
• Assisted and accompanied clients and families to court, legal appointments, health care, public benefits and social or community agencies relative to client short- and long-term stabilization goals.
• Scheduled appointments of IT professionals and engineers to ensure accurate and timely service implementation.
• Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.

• Resolved customer complaints and negotiated solutions for preventing loss of clients by 25%.
• Demonstrated knowledge of product to clients for registering an average Service satisfaction score of A+ or above.
• Rendered assistance to clients with their purchase by providing the best options as per their needs and budget
  Arranged financing options for clients by recommending & selling ancillaries such as insurance & service contracts.
• Handling customer inquiries, complaints and billing questions.
  Tracking possible frauds & disabling their systems, accounts and secure finances to ensure safety and security of data.
• Taking escalation calls for the team and assisting with resolution to queries and concerns.
• Provided one call resolution to maintain call volume and excellent service experience.