Urvashi Pol
Lawyer
Mumbai
Summary
Talented legal professional and Partner with expertise in Corporate law and litigation. Offering talent in personnel development and demonstrated history of effective business administration. Distinguished law practitioner in search of position at respected firm. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of laws. Motivated to learn, grow and excel in Legal Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Associate Partner
Lex Genesis International Attorneys
Bangalore
07.2021 - Current
- Managed corporate and LLC-based legal transactions, coordinating document flow and logistical preparation for complex transactional closings.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
- Helped with trial preparation and appeared at mediation conferences, hearings or trial.
- Assisted external legal counsel with review of pleadings and provided subject matter expertise.
- Communicated with clients and collected information to research cases and prepare settlement offers.
- Interpreted laws, rulings and regulations for individuals and businesses.
- Analyzed probable outcomes of cases using knowledge of legal precedents.
- Conducted legal research and conferred with colleagues with subject matter expertise to develop strategies and arguments in preparation for presentation of cases.
Risk Management Associate
JP Morgan Chase & Co
Mumbai
02.2019 - 04.2021
- Compared industry-specific securities against outside metrics and each other to develop recommendations.
- Completed statistical reviews to uncover trends, patterns and variations.
- Developed, deployed and enhanced procedures to reduce institution�s exposure to fraud.
- Looked at current and new merchants and individual sales to evaluate fraud, chargeback and compliance risks.
Fraud Investigator
Tata Consultancy Services
mumbai
08.2017 - 02.2019
- Conducted prompt and thorough investigations on referred files.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Investigated cases of insurance and credit card fraud.
- Interviewed witnesses thoroughly, asking appropriate questions to ascertain critical details about each case.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Provided exemplary level of customer service to clients and company personnel.
- Increased customer satisfaction by resolving issues.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Prepared variety of different written communications, reports and documents.
Senior Customer Service Executive
Tata Consultancy Services
mumbai
04.2016 - 06.2017
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Assisted marketing team on short-term and long-term promotional projects and provided regular updates on status and progress.
- Informed customers of sales promotions and services, warranties or terms of sale and refunds or exchanges.
- Evaluated interactions between associates and customers to assess personnel performance.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Recommended products to customers, thoroughly explaining details.
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
- Maintained up-to-date knowledge of product and service changes.
Retention Specialist
Tech Mahindra
mumbai
04.2015 - 04.2016
- Adhered to appropriate legal scripting when required.
- Researched market and competitor data regarding benefits and compensation, developing standards to maintain competitive benefits packages.
- Developed new strategies for customer retention activities.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Senior Customer Service Representative
Serco Pvt Ltd
Mumbai
11.2013 - 03.2015
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coordinated customer service responses for high-value customers with complex issues as leading representative of team.
- Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
- Engaged clients in person and over phone to answer questions and address complaints.
- Took cash and credit card payments via phone, in person and through email.
- Researched and rapidly resolved client conflicts to maintain key accounts.
Education
Masters of Law (LL.M) - Corporate Law
Ajjenkya D Y Patil University of Law
Pune 07.2020 - Current
Bachelor of Law (LL.B) - Law
SNDT Law School
Santacruz 07.2015 - 04.2018
Bachelor of Management Studies - Business Management
MKS College of Commerce And Economics
Juhu, Mumbai. 07.2010 - 04.2013
Junior College - Arts
Wilson College
Mumbai 07.2008 - 04.2010
CBSE XTH STD - Middle School Education
LKM Navik School
Raigadh 04.2007 - 05.2008
Skills
Verbal and written communications
Dispute arbitration
Corporate and business legal issues
Document filing
Case analysis
Environmental laws and litigation
Oral debate
Efficient researcher
Corporate law
Commercial litigation experience
Legal writing
Certification
BCI LICENSE TO PRACTICE LAW
Timeline
BCI LICENSE TO PRACTICE LAW
07-2021
Associate Partner
Lex Genesis International Attorneys
07.2021 - Current
Masters of Law (LL.M) - Corporate Law
Ajjenkya D Y Patil University of Law
07.2020 - Current
Risk Management Associate
JP Morgan Chase & Co
02.2019 - 04.2021
Fraud Investigator
Tata Consultancy Services
08.2017 - 02.2019
Senior Customer Service Executive
Tata Consultancy Services
04.2016 - 06.2017
Bachelor of Law (LL.B) - Law
SNDT Law School
07.2015 - 04.2018
Retention Specialist
Tech Mahindra
04.2015 - 04.2016
Senior Customer Service Representative
Serco Pvt Ltd
11.2013 - 03.2015
Bachelor of Management Studies - Business Management
MKS College of Commerce And Economics
07.2010 - 04.2013
Junior College - Arts
Wilson College
07.2008 - 04.2010
CBSE XTH STD - Middle School Education
LKM Navik School
04.2007 - 05.2008