Urvashi Saxena
Lucknow
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Process Manager
CEDCOSS Technologies Pvt.
Lucknow
03.2023 - Current
- Responsible for first-level response to end-user queries (app support teams, development, or QA teams) & ensured SLAs were met
- Plus, planning and overseeing the development project, including task assignment, progress monitoring, issue resolution, and resource allocation
- Implements quality assurance processes, identifies risks, and ensures adherence to Scrum principles
- Additionally, analyzes and optimizes workflows, identifies and enhances existing processes, and creates detailed documentation.Coordinated with multiple stakeholders as well as cross-functional teams, and understood the feasibility of business needs
- Developed process improvement plans to streamline business operations and boost efficiency.
Process Associate
Genpact
Noida
05.2021 - 02.2023
- Putting client funds into different Suncorp investment profiles For clients, generating the unpriced report facilitates the analysis of unverified transactions and the taking of appropriate action
- Extracting, gathering, and verifying client data in order to process the assigned assignment
- Setting up and verifying the SOP
- Fulfilling the client's requests promptly and following up to address any modifications that need to be made before processing
- Researching and keeping up with the QA report Managing email escalations and taking appropriate action to ensure that members are not impacted by the delay in fund transfers.Researching topics and writing reports on a weekly and monthly basis.
Showroom Manager
JP Motors Pvt Ltd
Lucknow
05.2015 - 05.2021
- The role encompasses the end-to-end process of employee recruitment, from hiring to training and policy dissemination
- Responsibilities include upselling sales staff for enhanced productivity, maintaining employee records, and presenting performance reports to the HR manager
- Regular monitoring of budgeting, forecasting, expenditures, and performance across all accounts is performed
- The individual motivates the team to surpass sales targets and prepares financial reports, contributing to forecasting future fund requirements.
Education
Post Graduate Diploma in Business Administration - Human Resources
Symbiosis
09.2017
Bachelors of commerce -
Delhi University
01.2014
Skills
- Escalations Management
- Inventory Planning
- Project Coordination
- People Management
- Compliance Management
- Work Planning and Prioritization
- Scheduling and Coordinating
- Problem-Solving
Certification
- PROFESSIONAL SCRUM MASTER I: Scrum.org
- IT Service Management with ITIL 4 Foundation:Udemy
- Agile Scrum Foundation certificate : Itronix Solution
- Scrum foundation professional certificate: Itronix Solution
Timeline
Process Manager
CEDCOSS Technologies Pvt.
03.2023 - Current
Process Associate
Genpact
05.2021 - 02.2023
Showroom Manager
JP Motors Pvt Ltd
05.2015 - 05.2021
Post Graduate Diploma in Business Administration - Human Resources
Symbiosis
Bachelors of commerce -
Delhi University
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