URVASHI SHARMA

• Successfully leading and managing high performing delivery, Cloud & AI teams of over 250 resources, focused on GCP, SAC, Datasphere & SAP RISE Cloud migration and modernization of our solutions.
• Migration and modernization of all VOIS ERP systems across markets to SAP RISE, creating Omni chanel ecosystem for our devices, collections and logistics.
• Improved Operational efficiency leveraging AI/ML models for proactive incident management, including anomaly detection, root cause analysis, and predictive analytics, to improve system reliability, reduce mean time to resolution (MTTR), and enhance automated recovery processes.
• Build and maintain strong relationships with key clients, understanding their needs and ensuring customer success.
• Identifying new opportunities proactively and demand forecasting, ensuring 100% compliance to SLA's, InfoSec protocols and contractual obligations.
• Identifying potential risks within practice and implementing strategies to mitigate them proactively.
• As people Manager, I am Fostering a collaborative environment that encourages innovation and continuous learning
• Plan and monitor IT cost budgets and ensuring efficiency and optimum utilization of the budget
• Leading Commercialization programs as it transforms from shared services to P&L model
• Leading Delivery Industrialization program- Improving productivity, maturity, time to market and Reuse.

• Spearheaded cloud solution consulting with C-suite executives, managing high-end accounts to drive customer success and seamless onboarding of new customers to Google Cloud.
• Accelerated customer adoption of Google Cloud globally by leading the development of implementation strategy for GCP Greenfield customers
• Fostered alignment across program teams (engineers, project managers, and architects) and cross-functional departments, ensuring delivery goals were met and proactively addressing and resolving conflicts while staying abreast of industry trends.
• Championed the development of cloud migration solutions during pre-sales conversations, delivering compelling presentations and tailored industry-specific architectures to secure client buy-in and drive ongoing engagement.
• Exercised both business and technical judgment to drive short and long-term objectives
• Developed and executed a growth strategy to optimize revenue gains and elevate customer satisfaction across cloud onboarding and migration efforts.
• Lead customer conversations to ensure effective messaging and accurate industry-based solutions around Cloud On boarding, migration solutions and architecture models
• Orchestrated monthly co-horts with competency leads, focusing on cloud onboarding strategies, Customer experience and industry solutions demonstrating awareness, partnership, and adaptation to new initiatives
• Expanded onboarding offerings through partnerships with third-party vendors, increasing GCP market reach and integrating non-cloud technologies and products into comprehensive solutions.

Location: Canada & USA

• Portfolio Management: Responsible for End-to-End successful Project portfolio management of UAE Public Sector, UK Retail sector, TMEG, and Finance.
• Delivery Management: Led the delivery of a portfolio of complex data center migration, modernization, and cloud transformation programs. Designed and implemented streamlined, standardized processes across multiple accounts, resulting in significant improvements in delivery efficiency and effectiveness. Cultivated strong, collaborative relationships with key stakeholders at all levels, proactively managing expectations and ensuring alignment throughout the project lifecycle. Successfully navigated and resolved critical project escalations, mitigating risks and maintaining project momentum. Directed cross-functional, cross-geography delivery teams, fostering a culture of collaboration, accountability, and high performance to drive portfolio success.
• Revenue Generation: Drove substantial revenue growth and profitability within the IBM UK Retail sector through optimized portfolio management and process enhancements, achieving a 70% increase in gross profit.
• Pipeline Management: Partnered with the Sales team & TSM to manage the project pipeline/intake including vetting project objectives, facilitating the project scoring/prioritization based on strategic plan, budget and resource impact
• Resource Management: Ensured projects have right resources assigned for delivery
• Identified resource or demand concerns
• Monitor alignment of prioritized projects against resource capacity and partnered with delivery teams to assist with balancing capacity and demand
• Team Management: Mentoring, Coaching team of 14 -PM's, project coordinators, and engineers along with escalation handling, Participating in performance appraisal meetings

• Company Overview: As Cisco-STS business unit I provided Network Implementation services to Cisco Systems Inc
• And Cisco's offshore development/engineering/support/Manufacturing partners (termed as Extranet Partners) being on-roll with STS Infotechnologies
• Spearheaded a team of 20+ members consisting of Project managers, Network engineers, and Project management office based in Bangalore
• Managed end-to-end delivery of IT Infrastructure implementation projects across the Cisco Asia pacific region
• Meticulously managed vendors, ISP's, and administrative activities involved in delivering successful projects
• Involved in the Planning and execution of training needs for Engineers and Project Manager of the APJC team, Budgeting and financial reporting of projects, expenses and team administration, and Capacity planning, Resource hiring, training, career planning
• Monitored and involve in Project planning, resource planning, resolving dependencies to deliver projects of various complexity within the budget and timescales
• As Cisco-STS business unit I provided Network Implementation services to Cisco Systems Inc
• And Cisco's offshore development/engineering/support/Manufacturing partners (termed as Extranet Partners) being on-roll with STS Infotechnologies

• Led Projects related to initial installation and commissioning of 3PAR Storage Systems (InServs); Planned and effectuated capacity upgrades and Relocation for existing equipment based on client specifications
• Performed Firmware upgrade and Patch Installations Fleets both intrusive and non-intrusive
• Coordinated with different teams like sales, logistics, Onsite Engineers and deployment, handle escalations & complete RCA
• Handled the reports such as RAID, Project Control Book, Stakeholder Register, Cost analysis
• Change Management: Participated in CAB meetings before any deployment, viewing and approving the change request (RFC's)
• Problem Management: Participated in business communication process regarding new problems and identifying workarounds and updating KB

• Developed and delivered comprehensive training programs on C# and .Net technologies.