URVASHI SINGH

• Formulated project plan to enhance customer retention by 50% through process optimisation
• Ascertained implementation and performance monitoring of 9 WhatsApp bots across 3 sales channel
• Leveraged JIRA, Sharepoint to govern delivery of 5 digital solutions enabling complete sales cycle
• Reduced project expense by 22% by successful stakeholder management

• Devised strategy aimed to increase brand awareness resulting in more than 10% new enquiries for small/medium sized businesses
• Evaluated 10 key performing metrics to assess and enhance marketing strategy
• Aligned due diligence to identify new opportunities to improve account performance
• Awarded Star Performer of Quarter for excellent performance in Q3'22

• Streamlined the process of asset allocation which expedited resource onboarding by 1 week
• Identified, assessed, categorized risk, benefit for transition case scenarios to recommend plan which maximized value benefit by 20% and limited risk by 25%
• Attained 92% VOC for project
• Achieved highest score of 90% in Agile Training

-Conducted Market Research involving survey, interviews and customer observation
-Competitive Analysis among 4 leading companies
-Product Ideation for JISL corporate strateg

- Co- ordinated a team of 10 supervisors and supervised work of 23 workers.
- Crafted survey, collected feedback, assess responses from a closed group of 120 candidates
- Devised a project plan with implementation method basis of survey analysis

-Build linkage with relevant Urban Local bodies stakeholder
- Led the communication material and updated files on assignment
- Prepared monthly action plan
- Finalised Proposals and Thematic Drive Reports and Monthly reports