Urvashi Vasthava
Summary
Results-driven Assistant Manager with a strong background in revenue growth and client retention, leveraging CRM optimization to enhance operational efficiency. Demonstrated ability in team leadership and strategic market expansion, consistently achieving sales targets through data-driven decision-making. Expertise in cultivating high-value client relationships that drive long-term business success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager -Growth & Success
MyOperator
Noida
05.2024 - Current
- Spearheaded revenue expansion, achieving an average of ₹1.5 crore in monthly revenue, reducing churn by 15%.
- Led a high-performing team of 32 members, including 2 Team Leaders and 1 SME, boosting team productivity by 25%.
- Leveraged advanced CRM platforms to enhance lead conversion rates by 30%, improving customer retention by 20%.
- Executed strategic market expansion initiatives, scaling revenue by 40% across multiple segments.
- Optimized budget allocation, improving operational efficiency by 15% while maintaining profitability.
- Enhanced client retention by 25% through consultative approaches and comprehensive training programs.
Assistant Manager- Sales
MyOperator
Noida
05.2023 - 04.2024
- Consistently exceeded sales targets, generating over ₹50 lakh in revenue through innovative strategies.
- Secured marquee accounts, including Tech Mahindra, GMR Group, Holiday Inn, and Muthoot Finance, contributing ₹10 crore+ in annual revenue.
- Improved CRM efficiency by optimizing sales processes, increasing pipeline conversion rates by 35%.
- Enhanced deal velocity by 25%, ensuring seamless client onboarding.
- Collaborated with marketing teams to execute targeted campaigns, leading to a 20% increase in market penetration.
Team Leader-Direct Sales
MyOperator
Noida
04.2021 - 04.2023
- Designed and executed sales strategies that expanded the customer base while aligning with business goals.
- Provided actionable feedback and coaching, consistently improving team performance.
- Led recruitment initiatives to build a skilled, high-performing sales team.
- Successfully negotiated contracts, maximizing profitability while maintaining customer satisfaction.
- Conducted sales training to enhance team effectiveness in client relationship management.
Business Development Manager
Cupshup
Gurgaon
12.2019 - 07.2021
- Conducted in-depth market research to identify and capitalize on potential business opportunities, driving strategic growth initiatives.
- Established and nurtured strong relationships with clients, partners, and vendors, fostering successful, and long-lasting partnerships.
- Developed strategic sales plans to achieve regional targets, driving significant revenue growth.
- Cultivated strong relationships with key clients, ensuring long-term satisfaction.
- Conducted market research to identify and onboard new business opportunities.
Territory Sales Manager
NoBroker Hood
Noida
08.2020 - 03.2021
- Conducted market research to drive business expansion.
- Analyzed customer feedback to refine sales strategies and boost retention.
- Identified and resolved issues affecting sales performance in the territory.
HR-Talent Acquisition
Swiggy
11.2018 - 12.2019
- Specialized in talent sourcing, hiring, and onboarding processes.
- Implemented HR technology to optimize hiring processes.
- Contributed to discussions on recruitment strategies during team sessions.
- Identified suitable candidates through databases, media advertisements and referrals.
Education
Bachelor's of Commerce - Business Communications
Bundelkhand University
Jhansi, India05.2017
Skills
- Revenue growth
- Client retention
- Team leadership
- CRM optimization
Certification
META Small Business Academy Skilling Certification
Skills
- Revenue Growth and Market Expansion
- Budget Management and Strategic Planning
- High-Value Client Acquisition and Retention
- Sales Process Streamlining and Training
Accomplishments
- Partnered with KYLAS, META, and LEADSQUARED for strategic alliances, and closed high-value deals with GMR Group, Tech Mahindra, Holiday Inn, Redbooks Abroad, and others
Timeline
Assistant Manager -Growth & Success
MyOperator
05.2024 - Current
Assistant Manager- Sales
MyOperator
05.2023 - 04.2024
Team Leader-Direct Sales
MyOperator
04.2021 - 04.2023
Territory Sales Manager
NoBroker Hood
08.2020 - 03.2021
Business Development Manager
Cupshup
12.2019 - 07.2021
HR-Talent Acquisition
Swiggy
11.2018 - 12.2019
Bachelor's of Commerce - Business Communications
Bundelkhand University
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