Urvashi Waghela
Age :30 Height :157 Cm Sex : Female. Address: Plot No. 165 AA,Convent Road, Bandra West, Mumbai
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Diligent and resourceful Inflight Supervisor with experience in leading a team of flight personnel.
Overview
7
7
years of professional experience
Work History
Inflight Supervisor
TATA SIA AIRLINE LTD (VISTARA)
MUMBAI
06.2023 - 07.2024
- Prepared reports detailing incidents involving customers or staff during flights.
- Supervised the cabin crew during boarding and disembarking process to guarantee a smooth operation.
- Ensured all crew members were aware of flight schedules, arrival times, and other pertinent information.
- Assisted in training new employees on proper safety protocols for inflight operations.
- Communicated regularly with pilots about changes in passenger numbers or delays due to weather conditions.
- Provided guidance to junior team members on how to handle difficult passengers.
- Conducted pre-flight briefings for crew members on aircraft type, destination, weather conditions, and emergency procedures.
- Managed inventory levels of food, beverages, magazines, newspapers, pillows.
- Coordinated with ground staff regarding catering requirements for each flight.
Cabin Crew
TATA SIA AIRLINES LTD (VISTARA)
MUMBAI
02.2020 - 06.2023
- Replenished supplies in lavatories throughout the flight as needed.
- Provided first aid assistance to passengers when necessary.
- Maintained a professional appearance at all times while interacting with customers.
- Managed passenger manifests, including verifying identities of travelers against passports or other documents.
- Conducted pre-flight briefings to inform passengers about the flight route, expected duration and onboard services.
- Responded promptly to customer complaints or requests for service during flights.
- Verified that all doors were secured before take off and landing.
- Demonstrated safety procedures for emergency situations and ensured compliance among passengers.
- Performed cabin checks throughout the flight to ensure passenger comfort and safety requirements were met.
- Communicated effectively with customers using English language skills.
Flight Attendant
JET AIRWAYS INDIA LTD
Mumbai
07.2018 - 12.2019
- Provided assistance to disabled passengers when necessary.
- Provided safety instructions to passengers prior to takeoff and landing.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Stocked aircraft cabin with items such as newspapers, magazines, beverages.
- Inspected aircraft cabin before each flight to ensure it was clean and safe for passengers.
- Anticipated needs of passengers to enhance comfort and promote enjoyable flight.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Restocked and organized food, beverage and passenger items inventory.
Flight Attendant
INTERGLOBE AVIATION PVT. LTD.
Mumbai
11.2017 - 06.2018
- Delivered onboard customer service including food and beverage service.
- Assisted passengers with stowing carry-on luggage in overhead compartments.
- Reported any incidents or irregularities regarding the aircraft or its equipment to the captain immediately.
- Ensured the quality of customer experience by resolving any issues that arose during the flight promptly and professionally.
- Performed pre-flight checks on the aircraft's interior components such as exit doors and lavatories.
Education
Bachelor of Commerce -
M.M.K College Of Commerce & Economics, University
Mumbai01-2015
Higher School of Secondary Education -
M.M.K College of Commerce & Economics ,University
Mumbai01-2012
SSC -
Axilium Convent High School
Mumbai01-2010
Skills
- Team Management
- Emergency Procedures
- Crew Coordination
- Compliance Monitoring
- Passenger Assistance
- Personnel Supervision
- Organizational Leadership
- Safety Management
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Gujarati
Upper Intermediate (B2)
B2
Accomplishments
- 1st Runner up title holder at Miss Mumbai Gujarati 2016
- Miss Confident title Holder at Miss India Gujarati 2017
Timeline
Inflight Supervisor
TATA SIA AIRLINE LTD (VISTARA)
06.2023 - 07.2024
Cabin Crew
TATA SIA AIRLINES LTD (VISTARA)
02.2020 - 06.2023
Flight Attendant
JET AIRWAYS INDIA LTD
07.2018 - 12.2019
Flight Attendant
INTERGLOBE AVIATION PVT. LTD.
11.2017 - 06.2018
Bachelor of Commerce -
M.M.K College Of Commerce & Economics, University
Higher School of Secondary Education -
M.M.K College of Commerce & Economics ,University
SSC -
Axilium Convent High School
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