Urvashi Singh Bhadoria
Senior Payment Processing Analyst
Gwalior
Summary
Rational Payment Processing Analyst with 3 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. 4 Appreciations received in this year by client and Elena Hergrass (Managing Director at Deutsche Bank AG) .
Overview
4
4
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
SENIOR ANALYST PAYMENT PROCESSING
Deutsche Bank
Jaipur
03.2022 - Current
- Investigated system issues and implemented resolutions to reduce downtime.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Validated results and performed quality assurance to assess accuracy of data.
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Repair, verify and execute payment requests in timely manner and complete in all aspects.
- Follow up and coordinate with team members, clients for updating required information with an aim of timely payment execution.
- Monitor all the queues on DB Coral application which is used to repair the payments in Saudi Arabia Process.
- Review payment requests for accuracy before executing transactions or payment requests of trade or internal departments.
- Coordinate for commitment cases to execute in timely manner. Accurate and timely communications with customers and internal clients on entire process.
- Prepare translation for payment instructions in German Language and share with the respective payment processing team.
LANGUAGE EXPERT ASSOCIATE 1
Tech Mahindra Ltd.
Noida
06.2021 - 03.2022
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Translated website content from other languages to English.
- Assisted foreign language-speaking clients with inquiries.
- Handling german customers per Mail and Chat to resolve there issues.
- Closely resolve the issues related to their purchase, or account related queries.
- Delivered in-depth training to users imparting knowledge of best practices for minimizing errors.
- Developed knowledge and imparted that knowledge to another users as well.
- Positively engaged with customers and maintained professional appearance at all times as a company representative.
ADVISOR I,EMAIL SUPPORT
Concentrix Daksh Services India Pvt Ltd.
Gurgaon
05.2019 - 02.2022
- Produced detailed reports outlining key issues and proposed solutions.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Planned, developed, and implemented strategies to convey information with key decision makers.
- Anticipated responses and prepared clear and articulate answers.
- Supervised and resolved the queries of the german customers related to purchase, payments, product info etc.
- Communicated to customer questions, research account activity and troubleshoot any issues, provide supporting help documentation.
- Communicated with other team members to enhance process and performance.
- Ensured that cases and emails are logged in accordance with the Data Quality guidelines.
- Decreased defect rate by applying process capability analysis.
- My motive was to reach and maintain a level of product and procedure competence and customer service skills.
Education
B.Tech - Biotechnology
Amity University Madhya Pradesh
Gwalior 04.2012 - 04.2016
12th Standard - Science Education
Gwalior Higher Sec School
Gwalior 03.2009 - 03.2010
10th Standard -
Morning Star School
Gwalior 03.2007 - 03.2008
B1 Level - German Studies
Goethe Institut
New Delhi 05.2018 - 05.2019
Skills
Data analysis
Technical understanding
Client management
Knowledge of business operations
Information gathering
Navigation of DB Coral, HRM, Prodant and B@fir
Timeline
SENIOR ANALYST PAYMENT PROCESSING
Deutsche Bank
03.2022 - Current
LANGUAGE EXPERT ASSOCIATE 1
Tech Mahindra Ltd.
06.2021 - 03.2022
ADVISOR I,EMAIL SUPPORT
Concentrix Daksh Services India Pvt Ltd.
05.2019 - 02.2022
B1 Level - German Studies
Goethe Institut
05.2018 - 05.2019
B.Tech - Biotechnology
Amity University Madhya Pradesh
04.2012 - 04.2016
12th Standard - Science Education
Gwalior Higher Sec School
03.2009 - 03.2010
10th Standard -
Morning Star School
03.2007 - 03.2008