Urvi Gala

• Made 120–150 outbound dials daily, with over 2 hours of talk time, using Salesforce CRM to connect with working professionals across India.
• Conducted 3–4 personalized Zoom consultations each day, guiding individuals from diverse industries, and top MNCs on upskilling opportunities.
• Advised professionals on a wide range of IIM executive programs, including HR, Finance, Digital Marketing, Strategy, Leadership, and Change Management, with program fees ranging from ₹2L to ₹10L.
• Consistently achieved 100–150% of monthly targets; overachieved the May 2025 target by 150%, and was recognized at the company town hall for top performance.

Key Responsibilities:

• Sales Pipeline Management: Managed a pipeline of prospective students, using LeadSquared CRM tools to track leads, follow-ups, and close deals with a high conversion rate.
• Consultative Counseling: Provided personalized academic counseling through 6-8 Zoom calls to prospective students, helping them select the most suitable Digital Marketing course based on their career goals and aspirations.
• Collaborative Sales Efforts: Worked closely with marketing and admissions teams to develop effective strategies, materials, and campaigns for student acquisition.
• Lead Generation & Nurturing: Generated new leads through online campaigns, networking, and calling, while maintaining strong relationships with existing leads to encourage conversions.
• Data-Driven Sales: Analyzed student trends, sales metrics, and competitor offerings to adjust sales strategies, and continuously improve performance.
• Training and Mentoring: Assisted in training new counselors and sales team members, sharing best practices to optimize sales techniques, and achieve targets.

Key Achievements:

• Achieved 100-150% of monthly sales targets for digital marketing courses, contributing significantly to overall departmental revenue growth.
• Promoted to Regional Lead: In August, I was promoted to handle the Delhi region, expanding outreach and driving student enrollments in the area.
• LinkedIn Sales Strategy: Led a team of four for three months to extract and convert leads from the LinkedIn database, significantly improving lead conversion rates, and boosting sales.

Key Responsibilities:

• Led inbound sales efforts, specializing in promoting online chess classes and services.
• Conducted 9-12 demos daily to showcase the academy's offerings to prospective clients.
• Effectively managed Salesforce CRM to streamline sales processes and customer interactions.
• Assessed and prioritized the sales pipeline, establishing best practices and guidelines for engaging existing and prospective parents.
• Conducted 6–8 Zoom meetings daily to understand parents' needs and optimize conversion rates.

Key Achievements:

• Promoted to Team Leader, overseeing and training a team of four Demo Counsellors, resulting in increased demo bookings and conversions.
• Achieved the largest single-ticket sale in company history, generating over $3,330 in revenue by selling 2 Master Level 1-on-1 classes.
• Recognized with the Gold Coin award for closing 54 enrollments, the highest number of clients in April 2023, at Upstep Chess Academy.
• Promoted within six months to handle the International Region, managing clients worldwide.

Key Responsibilities:

• Led inbound sales efforts, specializing in selling master classes and OTP platforms of celebrities, experts, and influencers.
• Managed a diverse client base with various hobbies and passions, providing a personalized sales approach.
• Generated prospects, drove revenue, and effectively utilized LeadSquared CRM to streamline pipeline.
• Handled customer queries, ensuring high satisfaction levels, and successfully upsold courses.
• Cultivated enduring customer relationships, resulting in a significant 33% return rate.
• Consistently surpassed targets, achieving tactical goals with a remarkable 200% performance.

Key Achievements:

• Pioneered achieving 100 enrollments in a single month, focusing on client-centric outcomes that were both beneficial to the clients and profitable for the company.
• Played a pivotal role in driving revenue growth and enhancing brand reputation through strategic sales initiatives.
• Recognized for exceptional performance and dedication, contributing to the company's success in the competitive market.

• Client-Centric Approach: Advised clients on visas, passports, ticketing, and booking services, demonstrating a strong understanding of travel logistics and customer care.
• Sales and Customer Relations: Managed customer queries and complaints effectively, ensuring high levels of satisfaction and retention.
• Business Development: Organized and participated in sales visits, where I successfully negotiated contracts and promoted diverse itineraries and tour packages, catering to both international and domestic markets.