Urvi Shah
Mumbai
Summary
Highly motivated professional with several years of management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
IT Application Owner
NTT Data
Mumbai
07.2023 - Current
- Ensured compliance with applicable laws and regulations related to business operations.
- Implemented quality assurance processes to ensure product excellence.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Developed policies and procedures for the organization.
- Reviewed legal documents related to business operations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Resolved escalated incidents from users quickly and efficiently.
- Investigated problems related to application performance or stability in order to diagnose root causes.
- Ensured compliance with relevant laws, regulations, policies, procedures, and standards.
- Developed and maintained system documentation, such as user requirements, process flows, and technical specifications.
- Maintained compliance with all applicable regulations concerning data privacy.
- Provided technical support on application systems including troubleshooting and problem solving issues.
Assistant Manager
Anunta Technlogy
Mumbai
10.2017 - 06.2023
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Ensured compliance with industry regulations and company policies.
- Created monthly reports for senior management summarizing operational performance metrics.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Established processes to ensure efficient workflow throughout the organization.
- Ensured compliance with regulatory requirements and industry standards.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Provided leadership during times of organizational change or crisis situations.
- Conducted performance reviews for team members.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Monitored staff performance and addressed issues.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Directed recruitment, hiring, and training of new staff members.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Produced thorough, accurate and timely reports of project activities.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Asset Manager
Wipro Infotech
Mumbai
09.2010 - 09.2017
- Resolved compatibility issues between different versions of operating systems installed on a single machine.
- Maintained an inventory list of spare parts used for repairing faulty machines.
- Analyzed performance logs of customer's laptops in order to diagnose any potential issue.
- Performed system diagnostics to identify problems with laptops.
- Assisted in developing departmental goals and objectives that support organizational initiatives.
- Developed educational programs for staff members regarding changes in policies or procedures.
- Provided leadership during emergency situations by coordinating resources, delegating responsibilities, and ensuring safety protocols were followed.
Education
MBA - Operations Management
RC Patel High School
Mumbai 09-2014
Skills
- Quality Management Systems
- Project Management
- Operations Management
- Customer Relations
Accomplishments
- Best Employee Award
- Shining Start Award
- Best leadership Award
Certification
- IITL v4
Timeline
IT Application Owner
NTT Data
07.2023 - Current
Assistant Manager
Anunta Technlogy
10.2017 - 06.2023
Asset Manager
Wipro Infotech
09.2010 - 09.2017
MBA - Operations Management
RC Patel High School
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