Urvija Khare
Customer Service Associate
Gurgaon
Summary
Accomplished Customer Service Associate with a proven track record at Praxis Services Private Limited, excelling in reservation management and customer satisfaction for Vistara. Expert in CRM software and renowned for exceptional communication skills, I have significantly enhanced customer relationship management through effective problem resolution and empathetic engagement.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Praxis Services Private Limited
06.2023 - Current
Superior customer service skills and reservation management while working with Amadeus and Salesforce for one of the leading airlines Vistara.
Procuring knowledge about Aviation Industry, standards operating process.
Skilled in empathy display and active listening, ensuring customer needs are promptly prioritized and addressed
Responded to customer request regarding product, services and company information.
Adept at interfacing with a diverse range of passengers to identify solutions and ensure customer satisfaction.
Trainee
Rambagh Palace Jaipur
12.2021 - 04.2022
Education
Bachelor of Science - Catering Technology And Applied Nutrition
IIHM(Institute of Hotel Management)
Kolkata 04.2001 -
Skills
- Problem Resolution
- CRM Software
- Customer Relationship Management (CRM)
- Cross-Functional Team Collaboration
- Customer Service
- Excellent Communication
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Accomplishments
· Diploma In Bharatnatyam
· Worked as a member of U.P Women Power Line at 1090
Timeline
Customer Service Associate
Praxis Services Private Limited
06.2023 - Current
Trainee
Rambagh Palace Jaipur
12.2021 - 04.2022
Bachelor of Science - Catering Technology And Applied Nutrition
IIHM(Institute of Hotel Management)
04.2001 -
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