Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Urvish Shah

Ahmedabad,India
Urvish Shah

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company.

Driven Area Manager with experience ensuring ongoing improvement of customer service standards within assigned territory.

Overview

9
years of professional experience
6
years of post-secondary education

Work History

Amazon Seller Services Pvt. Ltd
Ahmedabad, India

Area manager
03.2022 - Current

Job overview

  • Job Responsibility
  • Manpower Management: Manage the operations of the shift
  • Optimum Deployment of the AAs into process path to achieve max productivity and minimum backlogs
  • Maintain Quality standards
  • Coaching the AA on floor for any deviation
  • Conduct Audits regularly to monitor the compliance of SJI
  • Maintaining IB metrics like productivity, quality, safety & action towards improving the targets
  • Shift Planning's & Reporting all the reports
  • Achievements
  • Kaizen Project for reducing Transshipment reconciliation time
  • Kaizen for Transshipment FIFO Identification & Placard
  • Achieving 44.1% Single ASIN Inventory via Consolidation Plan (Best West Node)
  • Conducted training sessions to educate employees on best practices and procedures, increasing team performance.
  • Designed the inventory placement plan for AMD2, which is the largest Fulfillment Center in India.
  • Network Projects
  • Short Shipment Audit Mechanism Macro in July’18 which provide to reduction in seller reimbursement and helping to save the 0.2MM reimbursement reduction

• Launched the ‘PVR Dashboard’ in May’23 which provides holistic visibility of Partner Carrier Program (PCP) flow highlighting dimensional and category wise split of forecast vs actual landing across the network. Further, reconciliation of orphan shipments through the dashboard was initiated in MM and LM leading to savings of ~30MM INR since launch.

• Ideated and led the mothballing project at AMD2 revolving around mothballing of 0.3MM cubic ft. (20%) building design cube between April’23- Aug’23 through consolidation of 0.25MM of inventory units leading to total cost savings of 1.8MM INR.




Amazon Seller Services PVT LTD
Ahmedabad, INDIA

Research analyst
06.2020 - 03.2022

Job overview

  • Job Responsibility
  • Maintain Quality standards in all the process path. Coaching the AA on floor for any deviation. Conduct Audits regularly to monitor the compliance of SJI.
  • Led and managed multiple complex projects to carry out efficient and cost-effective research.
  • Worked closely with internal teams to link data analysis and outcomes to best practice recommendations.
  • Create Automation report to easiest way to helping operation team for reducing quality defect
  • Achivements

• Worked in AMD2 Launch Project – Bin Configuration/Stickering Activity/Cube Calculation Process

• Kaizen Project for reducing 20% ICQA Hrs. (WHD Gatekeeping Macro & Bin Etiquette Audit Macro)



Amazon Seller Service PVT LTD
Ahmedabad, INDIA

Process Assistant
03.2016 - 06.2020

Job overview

Job Responsibility

• Manpower Management: Manage the operations of the shift. Optimum Deployment of the AAs into process path to achieve max productivity and minimum backlogs.

• Maintain Quality standards in all the process path. Coaching the AA on floor for any deviation. Conduct Audits regularly to monitor the compliance of SJI.

• Maintaining IB metrics like productivity, quality, safety & action towards improving the targets

• Shift Planning’s & Reporting all the reports


Achievements

• Worked in SAMB closure project – Transshipment Pick/Pack and Dispatch

• Kaizen project for short shipment daily to reducing MFI claim

• AFT(AMD1) launch project – Transshipment Receive/Stow/Reconciled

• Strategic planning was carried out along with L&D team for enhancing skill index

• Kaizen Project for Ground floor picking 80% & improving transshipment rates 160 UPH

• Short Shipment Audit macro help to achieving 0% Short shipment error & 0% SLA Miss

• Improved stow productivity from 78% to 110% in 3 months by optimizing inventory layout

Amazon Seller Services PVT LTD
Ahmedabad, Gujarat

Process associate
03.2015 - 08.2016

Job overview

Job Responsibility

• Manpower Management: Manage the operations of the shift. Optimum Deployment of the AAs into process path to achieve max productivity and minimum backlogs.


Achievements

• Worked in SAMA closer project – Transshipment creation /Pick /Pack and Dispatch

• Have worked in Orphan research

• Proactively worked in removal process and seller inaction for clearing the pickup boxes

• Managed ISS single handedly

• Have taken initiated for seller visible Board to ensure sellers are reporting on time delivery

• Kaizen done for vendor pickup board

Education

Gujarat Technical University
Ahmedabad, Gujarat

Diploma from Engineering (Mechanical
07.2012 - 05.2018

University Overview

Skills

  • MS office, VBA Programming,Browser Query
  • IT Basic Knowledge
  • SQL Basic
  • Power BI
  • AWS Quick Sight Dashboard

Accomplishments

Accomplishments
  • Short Shipment Audit Mechanism Macro in July'18 which provide to reduction in seller reimbursement and helping to save the 0.2MM reimbursement reduction
  • PCP Sorting tool for SML & GL Sorting Improved homogeneity in post receive carts as well as improved cart and tote utilization would be lead indicators of the successful segregation process.
  • Launched the ‘PVR Dashboard' in May'23 which provides holistic visibility of Partner Carrier Program (PCP) flow highlighting dimensional and category wise split of forecast vs actual landing across the network
  • Further, reconciliation of orphan shipments through the dashboard was initiated in MM and LM leading to savings of ~30MM INR since launch
  • Ideated and led the mothballing project at AMD2 revolving around mothballing of 0.3MM cubic ft
  • (20%) building design cube between April'23- Aug'23 through consolidation of 0.25MM of inventory units leading to total cost savings of 1.8MM INR
  • C-return Sorting tool for SML & GL sorting to Achieve productivity 19 TPH to 24 TPH
  • Bin Audit Last Touch Audit reducing 2 hrs. support on day level
  • Stow UIT Live Tracker Macro Achieve 23% UIT to reduce at 17% UIT helping the productive hrs.
  • Pick UIT Live Tracker Macro supporting to outbound team for reduction in UIT

Languages

English
Intermediate
Hindi
Native
Gujarati
Native

Timeline

Area manager
Amazon Seller Services Pvt. Ltd
03.2022 - Current
Research analyst
Amazon Seller Services PVT LTD
06.2020 - 03.2022
Process Assistant
Amazon Seller Service PVT LTD
03.2016 - 06.2020
Process associate
Amazon Seller Services PVT LTD
03.2015 - 08.2016
Gujarat Technical University
Diploma from Engineering (Mechanical
07.2012 - 05.2018
Urvish Shah