Usama Dawood Dandekar

A travel sales associate, also known as a travel agent, helps customers plan and book travel arrangements:

• Customer service: Understand customers' needs and preferences, and provide information and recommendations
• Planning: Research destinations, hotels, flights, and other travel-related items, and plan itineraries that meet customers' budgets and requests
• Booking: Make bookings and payments online, and coordinate transportation, accommodations, insurance, tours, and activities
• Advising: Advise customers about passports, insurance, visas, vaccinations, tours, and vehicle hire
• Handling issues: Handle travel issues, conflicts, complaints, cancellations, and refunds
• Maintaining records: Maintain accurate records of bookings, payments, transactions, phone calls, and meetings
• Staying up to date: Stay up to date on the latest travel industry news and trends
• Building relationships: Build and maintain relationships with travel and tour vendors
• Attending events: Attend travel seminars and conferences

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