USAMA SHAHID ANWARE
Mumbai
Summary
Experienced Administrative & Finance Specialist with over 6 years of expertise in office management, HR support, and financial operations. Digitized 80% of paper files, resulting in a 30% increase in team productivity and up to 25% improvement in client satisfaction. Eager to leverage cross-functional skills for operational excellence in an Office Manager / Admin Coordinator role in Dubai.
Overview
6
6
years of professional experience
2017
2017
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Relationship Executive
ICICI Prudential Asset Management
01.2023 - 06.2023
- Led 100+ client consultations on mutual funds; achieved 15% above sales targets in first quarter.
- Organized and delivered 5+ webinars, boosting conversion rates by 10% and retention by 25%.
- Managed end-to-end post-sale support, maintaining 98% customer satisfaction.
Customer Query Resolution Executive
AL Muhammad Pvt. Ltd.
01.2017 - 12.2022
- Resolved 100+ daily customer inquiries (avg. response time < 30 mins), reducing complaint rate by 10%.
- Designed a client-feedback system, improving turnaround by 15% and earning “Top Performer” for 3 quarters.
- Onboarded & mentored 5 new hires, cutting training time by 20%.
Education
MBA - Finance
Allana Institute of Management Studies, Mumbai University
B.Com - Accounting
Burhani College, Mumbai University
Skills
- Office & Facility Management
- Document Control & Digitization
- HR Administration & Payroll Coordination
- Financial Reporting & MIS
- Vendor & Inventory Management
- Travel & Visa Processing
- Client Relations & CRM
- Data Analysis (Excel, ERP)
- Calendar & Event Coordination
- Internal Audit Support
- ERP & Accounting: Tally ERP 9, SAP (Basic)
- Office Suite: Excel (VLOOKUP, PivotTables), Word, Outlook, PowerPoint
- HRIS: Zoho People
- Collaboration: Google Workspace
Certification
Tally ERP 9 Certified
Interests
Date of Birth: 13 Oct 1992, Marital Status: Single, Interests: Cricket, Chess, Reading (Finance & Self-Development)
Timeline
Relationship Executive
ICICI Prudential Asset Management
01.2023 - 06.2023
Customer Query Resolution Executive
AL Muhammad Pvt. Ltd.
01.2017 - 12.2022
B.Com - Accounting
Burhani College, Mumbai University
MBA - Finance
Allana Institute of Management Studies, Mumbai University
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