Summary
Overview
Work History
Education
Skills
Certification
Interests
Websites
Timeline
Generic

USAMA SHAHID ANWARE

Mumbai

Summary

Experienced Administrative & Finance Specialist with over 6 years of expertise in office management, HR support, and financial operations. Digitized 80% of paper files, resulting in a 30% increase in team productivity and up to 25% improvement in client satisfaction. Eager to leverage cross-functional skills for operational excellence in an Office Manager / Admin Coordinator role in Dubai.

Overview

6
6
years of professional experience
2017
2017
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Relationship Executive

ICICI Prudential Asset Management
01.2023 - 06.2023
  • Led 100+ client consultations on mutual funds; achieved 15% above sales targets in first quarter.
  • Organized and delivered 5+ webinars, boosting conversion rates by 10% and retention by 25%.
  • Managed end-to-end post-sale support, maintaining 98% customer satisfaction.

Customer Query Resolution Executive

AL Muhammad Pvt. Ltd.
01.2017 - 12.2022
  • Resolved 100+ daily customer inquiries (avg. response time < 30 mins), reducing complaint rate by 10%.
  • Designed a client-feedback system, improving turnaround by 15% and earning “Top Performer” for 3 quarters.
  • Onboarded & mentored 5 new hires, cutting training time by 20%.

Education

MBA - Finance

Allana Institute of Management Studies, Mumbai University

B.Com - Accounting

Burhani College, Mumbai University

Skills

  • Office & Facility Management
  • Document Control & Digitization
  • HR Administration & Payroll Coordination
  • Financial Reporting & MIS
  • Vendor & Inventory Management
  • Travel & Visa Processing
  • Client Relations & CRM
  • Data Analysis (Excel, ERP)
  • Calendar & Event Coordination
  • Internal Audit Support
  • ERP & Accounting: Tally ERP 9, SAP (Basic)
  • Office Suite: Excel (VLOOKUP, PivotTables), Word, Outlook, PowerPoint
  • HRIS: Zoho People
  • Collaboration: Google Workspace

Certification

Tally ERP 9 Certified

Interests

Date of Birth: 13 Oct 1992, Marital Status: Single, Interests: Cricket, Chess, Reading (Finance & Self-Development)

Timeline

Relationship Executive

ICICI Prudential Asset Management
01.2023 - 06.2023

Customer Query Resolution Executive

AL Muhammad Pvt. Ltd.
01.2017 - 12.2022

B.Com - Accounting

Burhani College, Mumbai University

MBA - Finance

Allana Institute of Management Studies, Mumbai University
USAMA SHAHID ANWARE