Usha Bose

• Preparing Daily 13 reports for Phonepe process
• Established strong relationships with department heads, collaborating on workforce planning initiatives to meet organizational goals
• Conducted performance reviews and provided feedback to managers on employee performance

• Handled 4 process (Rediff online shopping, ICICI Prudential Life Insurance, Shopper stop online shopping & Dr Reddy)

• For Airtel Post-paid and prepaid process
• Improved employee performance by designing and implementing effective training programs
• Analyzed team performance and identified opportunities for additional training
• Established and maintained quality control standards

• For Dish TV process Inbound as well as Outbound
• Responded to customer requests for products, services, and company information
• Increased efficiency and performance by monitoring team member productivity and providing feedback
• Responded proactively and positively to rapid change
• Identified opportunities for process improvements, leading to increased efficiency in handling customer interactions

Solving Queries of the customer

• Conducted product demonstrations to highlight features and redirect objections to positive aspects
• Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products
• Created and implemented successful sales campaigns to drive leads and increase sales
• Achieved sales goals and service targets by cultivating and securing new customer relationships
• Applied effective time management techniques to meet tight deadlines

• Auditing calls for Vodafone idea process Inbound, Outbound & Emails
• Developed customized reports, summarizing and presenting data in visually appealing format
• Managed time efficiently in order to complete all tasks within deadlines
• Developed and maintained courteous and effective working relationships
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Applied effective time management techniques to meet tight deadlines

• Handled 4 process IBank
• Identified process inefficiencies through data analysis, leading to streamlined operations and increased productivity
• Kept scripts and test cases updated with current requirements
• Participated in departmental meetings to establish short- and long-term strategy
• Created presentations, flowcharts and graphs detailing data analysis results
• Provided professional services and support in a dynamic work environment
• Exercised leadership capabilities by successfully motivating and inspiring others
• Acted as a team leader in group projects, delegating tasks and providing feedback