Usha B S

Over 19 years of operations experience, specializing in SRE and cloud technologies, with proven expertise in DevOps practices, team leadership, and Kubernetes orchestration. Committed to optimizing system performance and enhancing CI/CD pipelines to drive impactful results. Results-driven professional with extensive experience in cloud services and performance optimization. Skilled in utilizing AppDynamics, Jenkins, and AWS Cloud Services to streamline operations and enhance system reliability, ensuring seamless user experiences.

• Rewarded with Propel Award December in Accenture
• Rewarded with Star Performer Award in TCS
• High Performer Award in SAP
• MVP award in Yodlee

• Senior Site Reliability Engineer and Technology Leader with 19+ years of experience supporting mission-critical banking, financial services, payments, and telecommunications platforms across global enterprises including Wells Fargo, JP Morgan Chase, American Express, VISA, SAP, BlueJeans, and Accenture. Proven expertise in SRE, DevOps, Cloud & Hybrid Infrastructure, Observability, Automation, and Production Operations.
• Currently serving as a Lead Software Engineer / SRE at Wells Fargo, supporting Wealth & Investment Banking domain applications, managing 12+ enterprise applications with end-to-end responsibility for availability, performance, monitoring, deployment, and incident management. Extensive experience in hybrid cloud environments (PCF, GCP, Docker, Windows, Linux) with deep hands-on skills in CI/CD pipelines, infrastructure troubleshooting, and auto-healing solutions.
• Highly skilled in observability and monitoring platforms including AppDynamics, Splunk, Prometheus, Elastic APM, ThousandEyes, BigPanda, Apica, Datadog, and SolarWinds, enabling proactive incident detection and faster MTTR. Strong background in release management and CI/CD automation using UCD, Jenkins (Blue Ocean), Ansible, Rundeck, and Shell scripting.
• Demonstrated leadership experience managing global NOC, SRE, and performance teams (up to 11 members) while also excelling as an Individual Contributor in high-pressure production environments. Known for handling major incidents and escalations smoothly, driving root cause analysis (RCA), and implementing corrective and preventive measures.
• Technically versatile with hands-on experience in Java, .NET, Spring Boot, Selenium automation, JBoss, WebLogic, Apache, Tomcat, Load Balancers, SSL onboarding, IAM (Forgerock, Siteminder, LDAP), data platforms (Looker, Dremio, MySQL, Oracle Client), and BI/reporting tools (Tableau).
• Recognized for bridging the gap between development, infrastructure, and business, delivering high availability, scalability, performance optimization, and operational excellence across regulated financial environments.

• English
• Hindi
• Kannada