Usha Kumari
New Delhi
Summary
Experienced Receptionist with a strong background across hospital, corporate and logistics settings. Skilled in front desk operations, patient and visitor support, appointment scheduling, call handling and documentation. Strong in coordinating with medical teams, HR, admin and logistics departments to ensure smooth daily operations. Proficient in MS Office, data entry and meeting coordination. Known for polite communication, professional behavior, confidentiality and the ability to manage fast-paced environments efficiently while maintaining security and access control at the reception.
Overview
7
7
years of professional experience
Work History
Receptionist
UPS Express Pvt. Ltd.
New Delhi
09.2022 - Current
- Greeting and assisting visitors and clients
- Managing calls, emails and appointments
- Maintaining logs and daily reception reports
- Supporting documentation tasks
- Coordinating meeting rooms
- Ensuring workplace protocol compliance
- Keeping reception clean and orderly
Receptionist
Amazon India Pvt. Ltd.
New Delhi
10.2020 - 09.2022
- Visitor verification and pass issuance
- Managing calls, emails and appointments
- Meeting room coordination
- Maintaining logs and documentation
- Supporting HR, admin and facility teams
- Ensuring compliance with corporate protocols
- Keeping reception area organized
Receptionist
Nancy Impax Pvt. Ltd.
New Delhi
08.2019 - 10.2020
- Greeting visitors and directing them appropriately
- Answering calls and handling inquiries
- Managing visitor logs and schedules
- Coordinating internal meetings
- Filing, photocopying and office support
- Keeping reception area neat
- Supporting staff and guests
Receptionist
Venkateshwara Hospital
New Delhi
08.2018 - 08.2019
- Patient handling and support
- Appointment scheduling & telephonic communication
- Front desk administration
- OPD & IPD coordination
- Document management and record keeping
- Basic billing assistance
- Multi-tasking and time management
- Professional communication
Education
ADCA -
Maharshi Mehi Computer Education
01.2018
Intermediate -
Sitaram Chamariya College
Katihar01.2006
Matriculation -
Rajendra Prasad High School
Dhanpara01.2003
Skills
- Front Desk & Customer Service
- Greeting and assisting visitors
- Professional communication
- Customer service and guest handling
- Visitor management and verification
- Multi-tasking and time management
- Appointment scheduling
- Call handling and email communication
- Meeting room coordination
- Filing
- Data entry and documentation
- Maintaining reception logs and reports
- Courier handling and dispatch coordination
- MS Office (Word, Excel, PowerPoint)
- Basic data entry and record management
- Operating office equipment (printer, scanner, copier)
- Email and calendar management
- Basic troubleshooting and system usage
- Coordinating with internal departments
- Managing daily office tasks
- Maintaining clean and presentable reception area
- Keeping track of visitor and staff movement
- Supporting HR
- Admin and Facility teams
- Polite and confident communication
- Positive attitude and professional appearance
- Problem-solving and quick decision-making
- Confidentiality and handling sensitive information
- Punctuality and reliability
- Following workplace protocols
- Visitor pass issuance
- ID verification and access control
- Maintaining safety and security standards
- Computer fundamentals
- Typing accuracy
- Internet & email handling
- File management
- Database basics (DBMS)
- Basic graphic design tools
- Presentation creation
- Online form filling
- PDF handling
- Cloud tools (Google Drive, OneDrive)
- Communication tools (Zoom, Teams, Meet)
Key Skills From Adca
- MS Office (Word, Excel, PowerPoint)
- Computer fundamentals
- Typing accuracy
- Internet & email handling
- File management
- Database basics (DBMS)
- Basic graphic design tools
- Presentation creation
- Data entry & documentation
- Online form filling
- PDF handling
- Cloud tools (Google Drive, OneDrive)
- Communication tools (Zoom, Teams, Meet)
Skills
Greeting and assisting visitors, Professional communication, Customer service and guest handling, Visitor management and verification, Multi-tasking and time management, Appointment scheduling, Call handling and email communication, Meeting room coordination, Filing, data entry and documentation, Maintaining reception logs and reports, Courier handling and dispatch coordination, MS Office (Word, Excel, PowerPoint), Basic data entry and record management, Operating office equipment (printer, scanner, copier), Email and calendar management, Basic troubleshooting and system usage, Coordinating with internal departments, Managing daily office tasks, Maintaining clean and presentable reception area, Keeping track of visitor and staff movement, Supporting HR, Admin and Facility teams, Polite and confident communication, Positive attitude and professional appearance, Problem-solving and quick decision-making, Confidentiality and handling sensitive information, Punctuality and reliability, Following workplace protocols, Visitor pass issuance, ID verification and access control, Maintaining safety and security standards
Personal Information
Hobbies: Watching motivational videos, Playing indoor games like Ludo
Timeline
Receptionist
UPS Express Pvt. Ltd.
09.2022 - Current
Receptionist
Amazon India Pvt. Ltd.
10.2020 - 09.2022
Receptionist
Nancy Impax Pvt. Ltd.
08.2019 - 10.2020
Receptionist
Venkateshwara Hospital
08.2018 - 08.2019
ADCA -
Maharshi Mehi Computer Education
Intermediate -
Sitaram Chamariya College
Matriculation -
Rajendra Prasad High School